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IndiGoUnverified

Airlines & Travel

Airlines & TravelRefunds & Billing
Avg CSAT
—
Open cases
7
Resolved
0
Total cases
7

Company info

Also known as
InterGlobe Aviation Limited, IndiGo Airlines

Sources: Wikipedia - IndiGo, ClearTax - InterGlobe Aviation Ltd · checked Oct 2026

Panchaayat is independent and not affiliated with IndiGo. Verify contact details on the company's official channels before sharing personal information.

IndiGo FAQs

▸What is IndiGo's registered legal company name?

IndiGo is the trading/brand name of InterGlobe Aviation Limited, the publicly listed Indian company (NSE: INDIGO) that operates the airline. The company converted to a public entity and received a fresh certificate of incorporation as InterGlobe Aviation Limited on 11 August 2006.

▸How can I contact IndiGo customer support for a complaint?

IndiGo provides a Contact Us channel on its official website (goindigo.in) and a customer care phone line. Always verify contact details directly on goindigo.in before using any number found elsewhere.

▸What if IndiGo does not resolve my complaint?

Unresolved air-travel complaints can be escalated to the Directorate General of Civil Aviation (DGCA) via its grievance portal (AirSewa) or to the National Consumer Helpline (consumerhelpline.gov.in).

▸How do I file a complaint against IndiGo?

First write to IndiGo's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for IndiGo to respond on the record.

▸What is IndiGo's customer care number or support email?

Contact details listed for IndiGo: email customer.relations@goindigo.in, website https://www.goindigo.in. Panchaayat is independent and not affiliated with IndiGo; please verify contact details on the company's official channels.

▸How many complaints has IndiGo received on Panchaayat?

7 public complaints have been filed against IndiGo on Panchaayat, of which 0 are marked resolved.

▸What if IndiGo does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to IndiGo

IndiGoPC-2026-02064·

IndiGo allegedly denied onward boarding after delayed first leg on single PNR and did not re-route passengers to Tirupati

IndiGo (InterGlobe Aviation Ltd) Ministry of Tourism and Civil Aviation DGCA India Missed a connection because the airline's own flight ran late — then told it was the passengers' problem. On 8 October, my clients had booked travel for a g

OpenComplaint0
0
IndiGoPC-2026-02058·

Air India Express wheelchair assistance reportedly hard to access, with add-on unavailable and customer care delays

How to ruin customer experience 101: My parents and in laws occasionally fly to and fro Bangalore. Most of the time I book IndiGo (InterGlobe Aviation Ltd) flights. They need wheel chair assistance the process to book that is straight forw

OpenComplaint0
0
IndiGoPC-2026-01573·

IndiGo passenger reports missing e-ticket, seat-payment prompt, and no customer-care response

The passenger reports that after booking with IndiGo, no e-ticket was shared; web check-in asked them to pay for a seat; and customer care did not respond on three occasions. They also report that a guard refused them entry at Delhi Termina

OpenComplaint0
0
IndiGoPC-2026-01463·

IndiGo - Consecutive Flight Cancellations Two Days in a Row on Lucknow to Bangalore Route

Pathetic Customer Service By IndiGo (InterGlobe Aviation Ltd). My Flight was cancelled last night, and I was provided an alternate flight for tonight from Lucknow to Bangalore. To my surprise, even today's flight has been cancelled. Cance

OpenComplaint0
0
IndiGoPC-2026-01401·

Hyderabad-Delhi airfares touching Rs 20,000, demand for government intervention

₹20,000 for a Hyderabad–Delhi flight? This is outrageous! Airfares charged by @IndiGo6E and @airindia are reportedly touching ₹20,000 on the Hyderabad–Delhi route. Air travel cannot become unaffordable for ordinary citizens, students, and p

OpenComplaint0
0
IndiGoPC-2026-01396·

2 checked bags missing on AUS-DFW-DOH-BLR route, IndiGo gives zero updates

Day 7: 2 checked bags missing on AUS-DFW-DOH-BLR! @AmericanAir handed over to @qatarairways in DOH. @IndiGo6E filed PIR BLR6E39756 but blames missing handoff docs in DOH and gives ZERO updates/photos as promised. 2 bags missing, total passi

OpenComplaint0
0
IndiGoPC-2026-01361·

IndiGo flight damaged trolley, offered only Rs 500 compensation

Disgusted with @IndiGo6E. Traveled COK-BBI on Oct 3 (6E6681/6E922), received my trolley completely vandalized! A wheel snapped off and massive dent! The biggest joke? Your staff offered a pathetic Rs 500 compensation. Absolute lack of accou

OpenComplaint0
0

How to escalate a complaint against IndiGo

  1. 1. Write to IndiGo support. Include reference numbers, dates and the outcome you want.
  2. 2. Put it on the record. Raise a public complaint so IndiGo has to reply where everyone can see it.
  3. 3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
  4. 4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit
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Cases
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Resolved
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