Panchaayat
OpenComplaint

IndiGo - Failure to Issue Boarding Passes Post Web Check-In & DigiYatra Disruption

IndiGoPC-2026-02920Airlines & TravelAnonymous ·
IndiGo, this is a genuine problem that passengers are facing. Yesterday, I was travelling from Hyderabad to Kolkata with my family. There were four passengers travelling together. Over the last few years, a new practice seems to have become common. You complete your web check-in, but you don"t get your boarding pass immediately. Instead, you are told that it will be issued three hours before departure. Fine, you wait. But even after the three-hour mark has passed, there is no boarding pass in your email. You check your inbox, spam folder, everything, but nothing arrives. This is exactly what happened to me yesterday. I had completed the web check-in properly, but even when only two hours were left for departure, I still hadn"t received the boarding passes. The whole point of doing web check-in early is to save time and make the airport process easier. You want to add your boarding pass to Digi Yatra and move ahead without standing in a queue. But without the boarding pass, you have no choice but to go to the IndiGo kiosk at the airport. In my case, getting all four boarding passes took an extra 30–40 minutes. But what if someone is already running short of time? What if they miss their flight because of this delay? IndiGo clearly says that the boarding pass will be issued three hours before departure. If passengers complete web check-in properly, why isn"t the boarding pass delivered on time? I also tried contacting customer care, but there was no easy way to speak to a real person. There were only IVR options. This is not just about one missing email. It"s about a process that is supposed to save passengers time but can end up creating unnecessary stress. IndiGo, please look into this. If you promise to issue boarding passes three hours before departure, passengers should be able to rely on that promise. Has anyone else faced the same issue? #IndiGo #AirTravel #CustomerService #DigiYatra #PassengerExperiencen IndiGo (InterGlobe Aviation Ltd)

Reference details

Complainant
***************
Target Entity
***************
Route
***************
Core Ground Issue
***************

Source links

History

  1. Case filed

    System · 25 Oct 2026, 12:49 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about IndiGo

    IndiGoPC-2026-02613·

    IndiGo lost my baggage and their staff is completely unresponsive.

    IndiGo lost my baggage and their staff is completely unresponsive. No proper response from customer care either. @IndiGo6E

    OpenComplaint0
    0
    IndiGoPC-2026-02064·

    IndiGo allegedly denied onward boarding after delayed first leg on single PNR and did not re-route passengers to Tirupati

    IndiGo (InterGlobe Aviation Ltd) Ministry of Tourism and Civil Aviation DGCA India Missed a connection because the airline's own flight ran late — then told it was the passengers' problem. On 8 October, my clients had booked travel for a g

    OpenComplaint0
    0
    IndiGoPC-2026-02058·

    Air India Express wheelchair assistance reportedly hard to access, with add-on unavailable and customer care delays

    How to ruin customer experience 101: My parents and in laws occasionally fly to and fro Bangalore. Most of the time I book IndiGo (InterGlobe Aviation Ltd) flights. They need wheel chair assistance the process to book that is straight forw

    OpenComplaint0
    0
    IndiGoPC-2026-01573·

    IndiGo passenger reports missing e-ticket, seat-payment prompt, and no customer-care response

    The passenger reports that after booking with IndiGo, no e-ticket was shared; web check-in asked them to pay for a seat; and customer care did not respond on three occasions. They also report that a guard refused them entry at Delhi Termina

    OpenComplaint0
    0
    IndiGoPC-2026-01463·

    IndiGo - Consecutive Flight Cancellations Two Days in a Row on Lucknow to Bangalore Route

    Pathetic Customer Service By IndiGo (InterGlobe Aviation Ltd). My Flight was cancelled last night, and I was provided an alternate flight for tonight from Lucknow to Bangalore. To my surprise, even today's flight has been cancelled. Cance

    OpenComplaint0
    0

    All IndiGo complaints, customer care & support →