Panchaayat
IR

Indian RailwaysUnverified

Airlines & Travel

Airlines & Travel
Claim this PageRaise a Complaint

For swifter resolution of your query you may call our 24-hours Customer Care : 14646. Customers from outside India may call +91-8044647999 / +91-8035734999.

Avg CSAT
—
Open cases
16
Resolved
0
Total cases
16

Company info

Also known as
Ministry of Railways, Government of India (operated via Zonal Railways; no single corporate entity), Bharatiya Rail

Sources: Rail Madad speeds up complaint redressal system (ETV Bharat), RailMadad grievance redressal mechanism (services.india.gov.in) · checked Oct 2026

Panchaayat is independent and not affiliated with Indian Railways. Verify contact details on the company's official channels before sharing personal information.

Indian Railways FAQs

▸What is the official channel to file a complaint against Indian Railways?

Rail Madad (railmadad.indianrailways.gov.in) is Indian Railways' centralized grievance redressal platform, launched in 2019. Complaints can be filed via the web portal, the RailMadad mobile app, or the toll-free helpline 139. Each complaint receives a reference/docket number to track status.

▸How do I claim a refund for a cancelled or delayed e-ticket booked on IRCTC?

For e-tickets, refund claims after chart preparation are filed as a TDR (Ticket Deposit Receipt) through the IRCTC website under My Account > My Transactions > File TDR. IRCTC forwards the claim to the concerned Zonal Railway, which processes the refund.

▸Does calling 139 cost anything?

The Rail Madad / Indian Railways helpline 139 is an integrated helpline for all railway-related queries and complaints, reachable even without a smartphone, and is linked to India's national emergency response number 112.

▸How do I file a complaint against Indian Railways?

First write to Indian Railways's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Indian Railways to respond on the record.

▸What is Indian Railways's customer care number or support email?

Contact details listed for Indian Railways: website https://www.irctc.co.in/. Panchaayat is independent and not affiliated with Indian Railways; please verify contact details on the company's official channels.

▸How many complaints has Indian Railways received on Panchaayat?

16 public complaints have been filed against Indian Railways on Panchaayat, of which 0 are marked resolved.

▸What if Indian Railways does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Indian Railways

I
Indian RailwaysPC-2026-02067·

Indian Railways train 12880 reported over 5 hours late; concern raised over passenger updates and accountability

🚆 Indian Railways: Where is the accountability for massive train delays? Today, my relatives are travelling on Train No. 12880 – BBS–LTT SF Express, and their experience raises a serious question about passenger accountability and railway

OpenComplaint0
0
I
Indian RailwaysPC-2026-01896·

Demand for Confirmed Train Tickets During Festive Travel

Sandeep Chauhan raises concerns about Bengaluru–Mumbai festive-season travel, reporting waitlisted tickets despite booking on the first day and sharply increased flight fares. He also asks for confirmation of the Vande Bharat Sleeper launch

OpenComplaint0
0
I
Indian RailwaysPC-2026-01879·

Passenger Requests Timely Arrival of Train 12860

The passenger asks railway authorities to address the delay of train 12860 and help it reach its destination on time. The post provides PNR number ******; this identifier has been omitted from the public case description to protect passenge

OpenComplaint0
0
I
Indian RailwaysPC-2026-01792·

Railway passenger alleges 2AC downgraded to 3AC due to coach damage, TTE advised deboarding instead of resolution

@RailwaySeva @RailMinIndia @IRCTCofficial PNR ****** Train 14650 Jalandhar City-Madhubani Paid 2AC got 3AC due to coach damage. Side Lower changed to Upper for 33 hours. TTE advised deboarding/TDR instead of resolving it. Provide a side Low

OpenComplaint0
0
I
Indian RailwaysPC-2026-01599·

Complaint about major delay and extended stop on train 05558

40 hours late and still stuck at a random stop for 1+ hour! I faced the same issue on train 05558 (LTT-RXL) a year ago. Thought it was temporary but nothing has changed. We have families waiting and lives to manage. Is this how you treat pa

OpenComplaint0
0
I
Indian RailwaysPC-2026-01550·

Train 12002 halted at Lalitpur station for over 2 hours with no updates to passengers

Hey @IRCTCofficial, Im on train number 12002 from New Delhi to Rani Kamalapati (M.P). Weve been standing at Lalitpur station since 11:42 am, our arrival time, and its now 2 pm. There has been no update on when the train will start moving.

OpenComplaint0
0
I
Indian RailwaysPC-2026-01414·

Mobile charging point not working in train, passenger seeks help

****** please help mobile charging point is not working ****** @RailMadad

OpenComplaint0
0
I
Indian RailwaysPC-2026-01412·

Train 15073 has no ORS despite passenger facing low BP issues

Let me tell you the reality that my colleague Swati is facing low BP issues and train number 15073 does not have an OR.S @IRCTCofficial @RailMinIndia

OpenComplaint0
0
I
Indian RailwaysPC-2026-01409·

No pantry in 1st class train, no warm water for formula milk for twins

My family is traveling & pnr no is ******. They thought that. Since they are traveling in 1st class, they will get warm water, for making formula milk to feed twins baby. But there is no pantry in this train. Pls help. Mobile no ****** @Rai

OpenComplaint0
0
I
Indian RailwaysPC-2026-01405·

Train 07041 running 5 hours late, another train overtakes by 200 km

Train No. 07041 is running almost 5 hours late. Is this how a special train is supposed to be operated? Train No. 12791 departed from Secunderabad 45 minutes after 07041 but is now over 200 km ahead! Extremely poor train management by WCR.

OpenComplaint0
0
Page 1 of 2

How to escalate a complaint against Indian Railways

  1. 1. Write to Indian Railways support. Include reference numbers, dates and the outcome you want.
  2. 2. Put it on the record. Raise a public complaint so Indian Railways has to reply where everyone can see it.
  3. 3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
  4. 4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit

Other companies in Airlines & Travel