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Air IndiaUnverified

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Avg CSAT
—
Open cases
6
Resolved
0
Total cases
6

Company info

Also known as
Air India Limited, National Aviation Company of India Limited (NACIL, former na
Customer care number
Working hours
24x7
Office address
  • Air India Reservation Office, Sri Aurobindo Marg, Safdarjung Airport, New Delhi 110003

Sources: Air India – Contact us, Air India – Grievance resolution, Air India - Passenger Rights · checked Oct 2026

Panchaayat is independent and not affiliated with Air India. Verify contact details on the company's official channels before sharing personal information.

Air India FAQs

▸How do I file a complaint with Air India?

Per Air India's official grievance resolution page, first write to Customer Support, which issues a unique Case ID. If unsatisfied, escalate to the Nodal Officer (nodalofficer@airindia.com), and if still unresolved, to the Appellate Authority (appellateauthority@airindia.com). Quote your Case ID when escalating.

▸Is there a government channel for airline complaints against Air India?

Yes. Passengers can also submit grievances through the government's AirSewa portal, as referenced on Air India's own passenger rights and grievance resolution pages.

▸How do I file a complaint against Air India?

First write to Air India's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Air India to respond on the record.

▸What is Air India's customer care number or support email?

Contact details listed for Air India: email customer.relations@airindia.com, phone +91 116 932 9333, website https://www.airindia.com. Panchaayat is independent and not affiliated with Air India; please verify contact details on the company's official channels.

▸How many complaints has Air India received on Panchaayat?

6 public complaints have been filed against Air India on Panchaayat, of which 0 are marked resolved.

▸What if Air India does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Air India

Air IndiaPC-2026-02189·

Airtel 5G allegedly giving 9.65 Mbps download and 4.66 Mbps upload in Muradnagar

Customer alleges they are paying Airtel premium prices but receiving only 9.65 Mbps download and 4.66 Mbps upload on Airtel 5G in Muradnagar on a regular basis. They question whether 5G customers should get such speeds.

OpenComplaint0
0
Air IndiaPC-2026-01644·

Air India customer alleges partial refund of Rs 21,000 against Rs 43,000 booking after flight cancellation

Extremely disappointing and pathetic service by Paytm Paytm Care and Air India LimitednnMy Phuket-Hyderabad flight was cancelled by Air India Express, while the Hyderabad-Delhi flight under the same PNR only had a schedule change. I was rep

OpenComplaint0
0
Air IndiaPC-2026-01609·

Air India customer alleges partial refund of Rs 21,000 against Rs 43,000 booking after flight cancellation

Extremely disappointing and pathetic service by Paytm Paytm Care and Air India LimitednnMy Phuket-Hyderabad flight was cancelled by Air India Express, while the Hyderabad-Delhi flight under the same PNR only had a schedule change. I was rep

OpenComplaint0
0
Air IndiaPC-2026-01343·

Air India flight rescheduled without prior intimation due to overbooking

Extremely disappointing experience with @airindianI booked the 6:30 AM Delhi–Mumbai flight. When I reached the airport at 4:45 AM, I was shocked to learn that my flight had been shifted to 7:30 AM due to alleged overbooking.nNo prior intima

OpenComplaint0
0
Air IndiaPC-2026-01201·

Flight Schedule Change, Denied Refund for Paid Bulkhead Seats, and Pathetic Customer Care

Booked flight for my parents which is scheduled in November and we booked bulk head seats by paying extra[span_0](start_span)[span_0](end_span). Flight is now affected with the schedule change and the most pathetic customer care team of Air

OpenComplaint0
0
Air IndiaPC-2026-01088·

Missed Connecting Flight and 30-Hour Airport Wait Due to Air India

I had a highly frustrating experience with Air India Express while traveling from Sharjah to Nepal last week. My initial flight from Sharjah was delayed by over two hours, which caused me to miss my connecting flight from Delhi to Kathmandu

OpenComplaint0
0

How to escalate a complaint against Air India

  1. 1. Write to Air India support. Include reference numbers, dates and the outcome you want.
  2. 2. Put it on the record. Raise a public complaint so Air India has to reply where everyone can see it.
  3. 3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
  4. 4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit

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