Panchaayat

E-commerce complaints in India

Real, public e-commerce complaints with a permanent page each. See which companies customers complain about, whether they reply, and how to escalate — then raise your own.

Raise a e-commerce complaint

Common e-commerce complaints

  • Refunds not received for returned or cancelled orders
  • Wrong, damaged or counterfeit products
  • Orders not delivered or delivered late
  • Seller or marketplace not responding

New to this? Read how to file a consumer complaint in India and how to escalate it.

Companies with e-commerce complaints

Swiggy

Unverified · Food Delivery & Ride-hailing

Cases
37
Resolved
0
CSAT
—
Raise a complaint

Zomato

Unverified · Food Delivery & Ride-hailing

Cases
29
Resolved
0
CSAT
—
Raise a complaint

Rapido

Unverified · Food Delivery & Ride-hailing

Cases
9
Resolved
0
CSAT
—
Raise a complaint
R

Reliance Digital

Unverified · Consumer Electronics & Appliances

Cases
8
Resolved
0
CSAT
—
Raise a complaint

Browse all e-commerce companies →

Latest e-commerce complaints

FlipkartPC-2026-02268·

Extremely Disappointing Customer Experience with Flipkart, Google Pixel 10a purchased for ₹31,190 during Big Billion Days Sale not delivered after 5 days, delivery partner demanded additional ₹1,950 f

*Extremely Disappointing Customer Experience with Flipkart – Need Urgent Resolution!*nI purchased a *Google Pixel 10a for ₹31,190 on 8 October during the Big Billion Days Sale*, with an exchange of my existing Google Pixel 6a.nUnfortunately

OpenComplaint0
0
ZeptoPC-2026-02267·

Extremely disappointing experience with Zepto, received near-expiry products Amul Dahi and Ragi Bread with only 1-2 days shelf life despite paying ₹40 handling charges, Order ID TKC1320DA1836

Is this what customers get after paying ₹40 in handling charges? Extremely disappointing, Zepto!nI placed an order with Zepto today, 15 October, expecting fresh groceries. Instead, I received products that are almost at their expiry dates.n

OpenComplaint0
0
AmazonPC-2026-02266·

Amazon - Delayed Order Delivery and Unresolved Customer Complaints

@amazon @amazonIN I am extremely disappointed with Amazon's repeated failure to deliver my order within the promised timeline and the irresponsible handling of my complaints by Customer Care Order Number: 402-0322381-7808369 Tracking ID 1:

OpenComplaint0
0
AmazonPC-2026-02261·

Extremely disappointed with support experience from Amazon, account unusable for past 3 weeks as every order automatically cancelled despite raising multiple tickets and following up as Prime customer

Extremely disappointed with the support experience from Amazon.nFor the past 3 weeks, my account has been effectively unusable — every order I place gets automatically cancelled.nI have:n•Raised multiple support ticketsn•Shared all requeste

OpenComplaint0
0
FlipkartPC-2026-02258·

Extremely disappointed India customer, US POLO Jeans return not accepted by multiple pickup executives due to product code VLOOKUP mismatch despite same product delivered by Flipkart

Dear Flipkart Flipkart Seller HubnI purchased US POLO Jeans on 9 October 2026, and it was delivered on 10 October 2026. Due to the poor product quality, I raised a return request.nMultiple pickup executives have visited, but the return is n

OpenComplaint0
0
BlinkitPC-2026-02257·

Blinkit Zomato this is completely unfair and unacceptable to delivery partners, payout reduced to just Rs 12 because location was off after phone fell during delivery despite completing order

Blinkit Zomato ato,this is completely unfair and unacceptable to delivery partners!nWhile I was driving, my mobile phone accidentally fell and switched off. Despite this unexpected issue, I travelled all the way to the customer's drop locat

OpenComplaint0
0
FlipkartPC-2026-02254·

Pickup Failed Seller Penalised Who Is Accountable, courier never arrives but sellers face dispatch delays cancellations and performance issues on Flipkart Amazon

Pickup Failed. Seller Penalised. Who Is Accountable?nOrders are packed and ready, but the courier never arrives. Yet sellers may face dispatch delays, cancellations, or performance issues. Flipkart Amazon - If sellers are expected to meet d

OpenComplaint0
0
FlipkartPC-2026-02250·

Flipkart worst experience laptop delivery failed after iPhone exchange taken, delivery pending since 10 October with zero progress for 1 week

Worst experience with flipkart, I have ordered a laptop form flipkart. The delivery guy came to home to deliver he brought the laptop and I have placed my iPhone for exchange. He took my phone looked into it and he said I don't know the pro

OpenComplaint0
0
FlipkartPC-2026-02243·

Flipkart customer alleges defective and unauthorised Redmi 14C 5G delivered, refund pending

Complaint Regarding Delivery of Defective, Used, and Wrong Mobile Phone - Order ID OD438830468244898100 received from FlipkartnnDear Flipkart Team,nnI am writing to raise a serious complaint regarding the mobile phone I purchased from Flipk

OpenComplaint0
1
AmazonPC-2026-02242·

Amazon customer alleges order stuck on Out for Delivery for 6 days without actual delivery

Amazons Poor Delivery ExperiencennExtremely disappointing experience with Amazon India.nnFor the last 6 consecutive days, my order has been showing Out for Delivery every day, yet the product has still not been delivered.nnDespite contactin

OpenComplaint0
0

Browse and filter all e-commerce cases →

Where to escalate

  • National Consumer Helpline (1915)

    Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in.

    Visit site →
  • Consumer Commission (e-Daakhil)

    For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil.

    Visit site →

Frequently asked questions

How do I file a e-commerce complaint in India?

Write to the company's customer support first with your reference numbers and keep the ticket number. If it isn't resolved, raise a public complaint on Panchaayat so it gets a permanent page and an open thread the company can answer, then escalate through the relevant regulator or consumer forum.

What are the most common e-commerce complaints?

Typical e-commerce complaints on Panchaayat include: refunds not received for returned or cancelled orders; wrong, damaged or counterfeit products; orders not delivered or delivered late. Search the public cases on this page to see how similar complaints were handled.

Which companies get the most e-commerce complaints on Panchaayat?

See the list of companies on this page, ordered by the number of public complaints. Each company page shows its resolution record and customer rating.

How long should a company take to resolve a e-commerce complaint?

It depends on the sector and the company's grievance policy. As a rule of thumb, give the company 7 to 15 days after your first written complaint, then escalate. Regulated sectors such as banking publish their own timelines. See the escalation options on this page.

Can I file a e-commerce complaint anonymously?

Yes. You can file without an account, or while logged in: your name is hidden on the public page. Panchaayat admins can still see who filed a logged-in complaint.

What if the company does not resolve my e-commerce complaint?

Escalate to the National Consumer Helpline (1915) or the sector regulator, and if it is still unresolved you can file a case with the Consumer Commission through e-Daakhil. A Panchaayat case page works as a dated record of what you reported and how the company responded.