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IndiGo 6E 6287 Mumbai–Kolkata: no complaint, passenger praises cabin crew Sahista's professionalism, rates it 10/10

IndiGoPC-2026-03266Airlines & TravelAnonymous ·
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#A_Small_Incident_A_Big_Lesson_in_Professionalism ✈️ Some journeys leave memories. Others leave lessons. Yesterday , while travelling from Mumbai to Kolkata on IndiGo Flight 6E 6287, I witnessed something that truly deserves appreciation. I would particularly like to acknowledge a cabin crew member named Sahista, whose calmness, dedication and professionalism impressed me deeply. During the flight, while assisting a passenger with a bag from the overhead compartment, a steel water bottle inside the bag accidentally struck her near the eyebrow. From what I observed, the impact appeared quite painful. Yet, what happened next was remarkable. She calmly handed over the bag to the passenger and stepped away briefly. Within just two minutes, she was back on duty, attending to passengers with the same composure and dedication. No visible frustration. No complaints. Just professionalism. About an hour later, while the cabin crew was serving food and beverages, a card payment machine accidentally fell onto a passenger's leg. The passenger said something that I could not clearly hear. What impressed me was Sahista's immediate response. Although the incident involved her fellow crew member, she promptly apologised to the passenger on behalf of her colleague. And then I witnessed something even more admirable. One by one, other cabin crew members also approached the passenger and offered their apologies. That moment reflected something far greater than routine customer service. It demonstrated teamwork, empathy, accountability and a genuine culture of respect for passengers. As someone who has spent many years in professional practice and understands the importance of team management, I believe that technical skills can be taught, but maintaining composure, showing empathy and taking collective responsibility are the true marks of an excellent team. Sahista demonstrated these qualities beautifully, and her colleagues reinforced them. My rating for today's IndiGo experience: 10/10. ⭐ IndiGo is fortunate to have such dedicated people, and its training and service culture deserve appreciation. A good organisation is not judged only by how efficiently things go right, but also by how gracefully its people respond when something goes wrong. My compliments to Sahista, the entire cabin crew and Team IndiGo. Keep flying high! ✈️💙 #IndiGo #CustomerExperience #Professionalism #Leadership #Teamwork #CustomerService #EmployeeAppreciation #ServiceExcellence #PositiveExperience

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  1. Case filed

    Filer · 3 Nov 2026, 10:06 am

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