About Panchaayat
पंच means five. A panchayat is the assembly that hears a dispute in the open. Panchaayat brings that idea online: a live public registry where every consumer complaint in India gets a permanent page, a case ID and an open comment thread, so a company cannot quietly bury it.
How it works
- Raise it. Pick the company, describe what happened and add reference numbers. Your personal details are masked on the public page.
- Get it answered. The company is notified and can reply publicly. Others can upvote, comment and share.
- Resolve or escalate. The status is updated in the open. If it is not resolved, we point you to the right regulator, helpline or Consumer Commission.
For companies
Companies can claim their page, reply to complaints, track SLAs and resolution, and build a public record of how they treat customers. See Panchaayat for Business.
Frequently asked questions
What is Panchaayat?
Panchaayat is India's live public registry for consumer complaints. Every complaint gets a permanent public page with its own ID and an open comment thread, so a company's response (or silence) is visible to everyone.
Is it free to file a complaint?
Yes. Filing a complaint, upvoting and commenting are free for consumers. You can log in with Google, LinkedIn or an email code, or file anonymously without an account.
Will the company actually reply?
Companies are notified when a case is filed and can respond publicly on the case page. Each company page shows how many complaints it has, how many were resolved and what customers rated the resolution, so a pattern of silence is visible.
Is my personal information safe?
Phone numbers, email addresses and reference numbers you add are masked on the public page. Only you, the company you complained about and Panchaayat admins can see the values. Read the Privacy & PII masking policy for details.
How is Panchaayat different from a consumer court?
Panchaayat is a public record and a pressure point, not a court. It helps you document a complaint, get the company to respond in the open and find the right escalation route, such as the National Consumer Helpline, a sector regulator or the Consumer Commission, if it is not resolved.
Can a company respond or claim its page?
Yes. Companies can register, verify and manage their page, reply to complaints and track resolution from the Panchaayat company portal.
Questions or a grievance? connect@panchaayat.in · Consumer complaint guides · Privacy policy