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Senior citizens denied boarding on IndiGo flight despite valid passes, refund of ₹13,023 sought

IndiGoPC-2026-02954Refunds & BillingAnonymous ·
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Extremely disappointed with IndiGo (InterGlobe Aviation Ltd)'s poor treatment of senior citizens and complete lack of empathy! Today, my parents (66 and 63) were travelling from Bangalore to Mumbai due to some family emergency. My father is a retired Indian Army serviceman. They reached the airport more than 30 minutes before departure, had completed web check-in, had valid boarding passes and no check-in baggage. Yet, IndiGo refused boarding without offering proper assistance or support. No phone call, no coordination, and absolutely no empathy towards two elderly passengers dealing with a family emergency. We paid Rs.13,023 for the original tickets and had to spend another ₹8,000 for a later flight. I understand airline rules, but does basic humanity mean nothing anymore? Is this how IndiGo treats senior citizens? I demand a full refund of ₹13,023 and a proper explanation. I have all supporting evidence and will escalate this matter if necessary. Shameful customer service, IndiGo (InterGlobe Aviation Ltd)! cc: Summi Sharma Neetan Chopra Aloke Singh Puneet Maharishi #Indigo #SeniorCitizens #CustomerService #AirPassengerRights

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  1. Case filed

    System · 26 Oct 2026, 5:35 am

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