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IndiGo denied boarding pass at Pune check-in despite arrival 75 minutes early, causing missed flight and ₹12,000 loss

IndiGoPC-2026-03352Airlines & TravelAnonymous ·
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IndiGo (InterGlobe Aviation Ltd) & Amazon Pay India – Is This Your Definition of Customer Service? I am extremely disappointed and furious with the pathetic, arrogant and non-cooperative behaviour of IndiGo’s airport staff. My wife was travelling from Pune to Chandigarh on a flight scheduled today at 4:15 AM, booked through Amazon Pay India . She reached Pune Airport at 3:00 AM – 1 hour and 15 minutes before departure. Despite reaching well in advance, she was stuck in a queue at IndiGo’s own check-in counter for approximately 15 minutes. There was NO prior announcement, NO proactive assistance and NO effort from the staff to manage the situation. By the time she reached the counter, the staff simply refused to issue her boarding pass, citing counter closure. Their response? Check the policies on Google! Let me be absolutely clear: She was there at the airport 75 minutes before departure. It was the queue management failure and the completely uncooperative attitude of IndiGo’s staff that resulted in my wife’s missed flight and an approximate loss of ₹12,000. What makes this worse is the staff’s arrogance and complete lack of willingness to even explore a reasonable solution. My questions: 1. Who takes responsibility for poor queue management? 2. Why was there no prior announcement about the impending counter closure? 3. Why should customers suffer financially because of the airline’s own operational failures? 4. Does IndiGo believe quoting policies is an acceptable substitute for customer service? I expect: * A written explanation from IndiGo management. * A refund of the unused ticket and appropriate compensation. I also expect Amazon Pay to acknowledge this customer experience and help escalate the matter through the appropriate channel. We will not accept a generic copy-paste policy response. If this is not resolved, we will escalate the matter through AirSewa and the Consumer Commission. IndiGo, customers pay for a service, not for your operational failures. Take accountability! IndiGo (InterGlobe Aviation Ltd) Amazon #IndiGo #AmazonPay #CustomerRights #PassengerRights #CustomerExperience

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  1. Case filed

    Filer · 3 Nov 2026, 8:48 pm

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