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Boarding denied on IndiGo Mumbai to Chandigarh flight after baggage drop delay

IndiGoPC-2026-03055Airlines & TravelAnonymous ·
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Dear IndiGo (InterGlobe Aviation Ltd) , is customer service about helping passengers fly or pushing them to buy another ticket? Extremely disappointing and frustrating experience with IndiGo flight 6E-5233 (Mumbai to Chandigarh) on 26 October 2026. My doctor friend was waiting in the baggage drop queue nearly an hour before departure, yet baggage acceptance was denied after around 20 minutes of waiting. Instead of resolving the issue, staff wasted another 20 minutes in a senseless argument, despite repeated warnings that security check-in would be missed. The most appalling part? While the original flight was still there, staff kept pushing an alternative connecting flight. Eventually, they declared check-in and security closed, leaving my friend unable to board. How can an airline waste a passenger’s time and then use that lost time as the reason to deny boarding? This raises serious questions about accountability, customer service, and whether selling another ticket takes priority over helping an existing passenger. IndiGo, customers deserve solutions, not excuses. I expect a proper explanation and accountability for this experience. #IndiGo #CustomerExperience #Accountability #CustomerService

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  1. Case filed

    System · 29 Oct 2026, 5:51 am

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