Panchaayat
OpenComplaint

IndiGo staff let a Kolkata-bound passenger head toward an Ahmedabad aircraft, then refused accountability and a ₹1,00,000 settlement

IndiGoPC-2026-03351Airlines & TravelAnonymous ·
0 views0 subscribers0 comments0 shares
INDIGO, THIS IS NO LONGER ABOUT ₹1,00,000. It is about how you treat the common man. Today, I received two more responses from IndiGo. One came from a Senior Manager in Customer Experience. The other came from another representative. Both declined my proposed settlement. One acknowledged that the initial boarding verification should have been handled with greater diligence. The other reminded me that boarding gates can change and that I ultimately reached my destination. But neither answered the question at the heart of my complaint. How did IndiGo's staff fail to act correctly on a boarding alert and permit a passenger holding a Kolkata boarding pass to proceed towards an aircraft bound for Ahmedabad? IndiGo has already acknowledged that the alert was incorrectly interpreted. Another checkpoint caught the discrepancy before I entered the aircraft. I reached Kolkata as scheduled. I have never disputed that. What I dispute is the apparent assumption that because the final outcome was successful, the earlier error requires no further accountability. And what troubles me even more is how this grievance has been handled. Repeated emails. Different representatives. Repeated refusals. Reassurances about internal corrective measures, but little meaningful detail about the disputed facts. I spoke to a senior representative today and explained my position calmly and directly. I am not backing down. Not because I need ₹1,00,000 to prove a point. But because I believe every ordinary passenger deserves to be treated with dignity when something goes wrong. An airline's size, market position or commercial success does not give it the right to dismiss legitimate questions. This matter is now registered with the government's AirSewa grievance system. I will continue documenting the correspondence, asking questions and pursuing appropriate remedies. I am not asking anyone to prejudge the incident. I am asking for a fair, independent examination of the evidence and meaningful accountability. If one passenger stops asking questions because the process becomes exhausting, what happens to the next passenger? That is why I will keep asking. This is about more than one ticket, one flight or one settlement. It is about the voice of the passenger, and that voice deserves to be heard. #IndiGo #PassengerRights #AirSewa #ConsumerRights #CorporateAccountability Pavan Mulani Founder, RadheyShyam Group https://lnkd.in/ge_PwUj5 IndiGo (InterGlobe Aviation Ltd)Willie Walsh

Source links

History

  1. Case filed

    Filer · 3 Nov 2026, 8:46 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about IndiGo

    IndiGoPC-2026-03266·

    IndiGo 6E 6287 Mumbai–Kolkata: no complaint, passenger praises cabin crew Sahista's professionalism, rates it 10/10

    #A_Small_Incident_A_Big_Lesson_in_Professionalism ✈️ Some journeys leave memories. Others leave lessons. Yesterday , while travelling from Mumbai to Kolkata on IndiGo Flight 6E 6287, I witnessed something that truly deserves appreciation. I

    OpenComplaint00
    0
    IndiGoPC-2026-03265·

    IndiGo wrongly let a passenger toward the Ahmedabad flight, admitted it, then offered only a meal after 8 days

    8 DAYS. THREE ROUNDS OF EMAILS. ONE COMPLIMENTARY MEAL. ZERO MEANINGFUL ACCOUNTABILITY. On 24 October 2026, IndiGo's boarding-verification process failed at Chennai Airport. My Kolkata boarding pass was scanned, an alert was generated, and

    OpenComplaint00
    0
    IndiGoPC-2026-03055·

    Boarding denied on IndiGo Mumbai to Chandigarh flight after baggage drop delay

    Dear IndiGo (InterGlobe Aviation Ltd) , is customer service about helping passengers fly or pushing them to buy another ticket? Extremely disappointing and frustrating experience with IndiGo flight 6E-5233 (Mumbai to Chandigarh) on 26 Octob

    OpenComplaint00
    0
    IndiGoPC-2026-02954·

    Senior citizens denied boarding on IndiGo flight despite valid passes, refund of ₹13,023 sought

    Extremely disappointed with IndiGo (InterGlobe Aviation Ltd)'s poor treatment of senior citizens and complete lack of empathy! Today, my parents (66 and 63) were travelling from Bangalore to Mumbai due to some family emergency. My father is

    OpenComplaint00
    0
    IndiGoPC-2026-02920·

    IndiGo - Failure to Issue Boarding Passes Post Web Check-In & DigiYatra Disruption

    IndiGo, this is a genuine problem that passengers are facing. Yesterday, I was travelling from Hyderabad to Kolkata with my family. There were four passengers travelling together. Over the last few years, a new practice seems to have beco

    OpenComplaint00
    0

    All IndiGo complaints, customer care & support →