SwiggyUnverified

Swiggy was originally incorporated as Bundl Technologies Private Limited on 26 December 2013. Ahead of its IPO, a Global Legal Entity Identifier record (updated November 2024) lists the entity as Swiggy Limited, with Bundl Technologies Private Limited recorded as a prior name, under CIN U74110KA2013PLC096530.

Swiggy does not prominently publish a general inbound customer-care phone number; support is primarily handled through in-app chat (Help section) and email. Be wary of phone numbers advertised as Swiggy customer care on search engines.

Under the Consumer Protection (E-Commerce) Rules, 2020, Swiggy must designate a Grievance Officer. Complaints not resolved through in-app support can be escalated by email to grievances@swiggy.in, referencing the order ID and prior support ticket number.

First write to Swiggy's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Swiggy to respond on the record.

Contact details listed for Swiggy: email grievance-officer@swiggy.in, website https://www.swiggy.com. Panchaayat is independent and not affiliated with Swiggy; please verify contact details on the company's official channels.

37 public complaints have been filed against Swiggy on Panchaayat, of which 0 are marked resolved.

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.