BlinkitUnverified

E-commerce

E-commerceRefunds & Billing

Avg CSAT: —
Open cases: 12
Resolved: 0
Total cases: 12

Company info

Also known as: Blink Commerce Private Limited, Grofers (former name, rebranded late 2021)
Support email: grievance@blinkit.com
Website: blinkit.com
Related websites: Eternal Limited (parent company, corporate site)
Zomato (sister consumer brand, same parent)

Sources: Zomato and Blinkit merger agreement (TechCrunch, 2022) · checked Oct 2026

Panchaayat is independent and not affiliated with Blinkit. Verify contact details on the company's official channels before sharing personal information.

Blinkit FAQs

▸Who legally owns Blinkit?

Blinkit operates under the registered entity Blink Commerce Private Limited (formerly known as Grofers), a wholly owned subsidiary of Eternal Limited (formerly Zomato Limited), which completed the acquisition on August 10, 2022.

▸When did Grofers become Blinkit?

The company was founded in 2013 as Grofers and rebranded to Blinkit in late 2021, before being fully acquired by Zomato (now Eternal) in 2022.

▸How is customer support for a Blinkit order typically handled?

Support for Blinkit orders is primarily handled through the Customer Support / help section within the Blinkit app itself, where order-specific issues (damaged, missing, or incorrect items; cancellations) are raised.

▸How do I file a complaint against Blinkit?

First write to Blinkit's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Blinkit to respond on the record.

▸What is Blinkit's customer care number or support email?

Contact details listed for Blinkit: email grievance@blinkit.com, website https://blinkit.com. Panchaayat is independent and not affiliated with Blinkit; please verify contact details on the company's official channels.

▸How many complaints has Blinkit received on Panchaayat?

12 public complaints have been filed against Blinkit on Panchaayat, of which 0 are marked resolved.

▸What if Blinkit does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Blinkit

BlinkitPC-2026-02257· 10h ago

Blinkit Zomato this is completely unfair and unacceptable to delivery partners, payout reduced to just Rs 12 because location was off after phone fell during delivery despite completing order

Blinkit Zomato ato,this is completely unfair and unacceptable to delivery partners!nWhile I was driving, my mobile phone accidentally fell and switched off. Despite this unexpected issue, I travelled all the way to the customer's drop locat

OpenComplaint0

BlinkitPC-2026-02132· 1d ago

Complaint About Protein Powder Quality and Pending Resolution

The poster alleges that protein powder ordered through Blinkit was lumpy and unsatisfactory. They state that they shared photos and received email confirmation but have not received a response from Blinkit. They request a refund. The produc

OpenComplaint0

BlinkitPC-2026-01821· 4d ago

Alleged defective earbuds and unresolved refund

A public LinkedIn post alleges that Noise Buds VS102 Plus earbuds purchased through Blinkit arrived defective and that a ₹1,199 refund remained unresolved despite repeated follow-ups. The post also describes an ongoing consumer-dispute proc

OpenComplaint0

BlinkitPC-2026-01569· 5d ago

Blinkit customer reports defective extension box and difficult return process

Blinkit delivered my extension box in 5 mins.Checked it immediately it doesn’t work. Now the return process for a 250 product is insane. Is this customer service or a tactic to make customers give up? No wonder people plan ahead with Swiggy

OpenComplaint0

BlinkitPC-2026-01506· 5d ago

Blinkit customer alleges tampered seal and March 2023 manufactured Smart Speaker delivered

Really disappointed @letsblinkit. The order arrived with the outer brown cardboard box completely open and the actual product seal tampered. Plus, you sent me a March 2023 manufactured unit! I paid full price for a new item, not a 3.5-year-

OpenComplaint0

BlinkitPC-2026-01497· 5d ago

Blinkit sold Airtel Xstream remote that stopped working, no exchange allowed

Hello @letsblinkit @blinkitcares i ordered this remote from your shitty app on 20 sept. It was working fine but from yesterday it has stopped working completely. I tried contacting your support theyre saying no exchange is possible. Why tf

OpenComplaint0

BlinkitPC-2026-01298· 8d ago

Different prices shown on different accounts for the same Blinkit product

Ek account me 401 ka pd rha aur dusre account me 454 ka pd rha. Maine 454 me order kr diya. 53 ka bina matlab loss krwaya. Alg alg account me alg price kis khushi me.n😡😡😡 ******

OpenComplaint0

BlinkitPC-2026-01293· 8d ago

Refund pending after receiving a scrap product

Where is my refund firstly got the scrap product after that I have to wait for my money @blinkitcares @letsblinkit

OpenComplaint0

BlinkitPC-2026-01281· 8d ago

Blinkit criticized for high MRP plus handling and delivery charges

Exactly, Blinkit makes you pay twice – high MRP plus handling and delivery.nFor basic milk and curd, ₹42 extra is just not justified.nIf this continues, local kirana is way better and cheaper.

OpenComplaint0

BlinkitPC-2026-01257· 8d ago

Excessive Handling and Delivery Fees on Everyday Essentials

This morning, I ordered milk, curd, and biscuits from Blinkit. The item prices seemed okay, but at the end of the bill, separate handling and delivery charges were added. 😐 ₹12 Handling Charge ₹30 Delivery Charge That’s ₹42 charged just for

OpenComplaint0

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How to escalate a complaint against Blinkit

1. Write to Blinkit support. Include reference numbers, dates and the outcome you want.
2. Put it on the record. Raise a public complaint so Blinkit has to reply where everyone can see it.
3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit