AmazonUnverified

E-commerce

E-commerceRefunds & Billing

Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.

Avg CSAT: —
Open cases: 55
Resolved: 0
Total cases: 55

Company info

Also known as: Amazon Seller Services Private Limited, Amazon.in, Amazon India
Support email: cis@amazon.in
Customer care number: 844-311-0406
Website: www.amazon.in
Office address: 8th Floor, Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru 560055
Related websites: Amazon Pay India

Sources: www.amazon.in (home), AWS India marketplace operator tax guidance, Amazon Seller Services Legal Entity Identifier record · checked Oct 2026

Panchaayat is independent and not affiliated with Amazon. Verify contact details on the company's official channels before sharing personal information.

Amazon FAQs

▸What is the legal entity behind Amazon.in?

Amazon.in's marketplace operations are run by Amazon Seller Services Private Limited, an Indian subsidiary of Amazon.com, Inc., headquartered in Bengaluru, Karnataka. This is distinct from Amazon Web Services India Private Limited, which operates the separate AWS business.

▸Does Amazon.in have a direct customer care phone number?

Amazon.in does not widely publish a direct inbound customer-care phone number; customers typically request a callback through the Help section of the Amazon.in website or app.

▸How do I escalate a complaint to Amazon's Grievance Officer?

Amazon India's Grievance Officer, required under the Consumer Protection (E-Commerce) Rules, 2020, can be contacted at grievance-officer@amazon.in.

▸How do I file a complaint against Amazon?

First write to Amazon's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Amazon to respond on the record.

▸What is Amazon's customer care number or support email?

Contact details listed for Amazon: email cis@amazon.in, phone 844-311-0406, website https://www.amazon.in. Panchaayat is independent and not affiliated with Amazon; please verify contact details on the company's official channels.

▸How many complaints has Amazon received on Panchaayat?

55 public complaints have been filed against Amazon on Panchaayat, of which 0 are marked resolved.

▸What if Amazon does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Amazon

AmazonPC-2026-02266· 7h ago

Amazon - Delayed Order Delivery and Unresolved Customer Complaints

@amazon @amazonIN I am extremely disappointed with Amazon's repeated failure to deliver my order within the promised timeline and the irresponsible handling of my complaints by Customer Care Order Number: 402-0322381-7808369 Tracking ID 1:

OpenComplaint0

AmazonPC-2026-02261· 10h ago

Extremely disappointed with support experience from Amazon, account unusable for past 3 weeks as every order automatically cancelled despite raising multiple tickets and following up as Prime customer

Extremely disappointed with the support experience from Amazon.nFor the past 3 weeks, my account has been effectively unusable — every order I place gets automatically cancelled.nI have:n•Raised multiple support ticketsn•Shared all requeste

OpenComplaint0

AmazonPC-2026-02242· 15h ago

Amazon customer alleges order stuck on Out for Delivery for 6 days without actual delivery

Amazons Poor Delivery ExperiencennExtremely disappointing experience with Amazon India.nnFor the last 6 consecutive days, my order has been showing Out for Delivery every day, yet the product has still not been delivered.nnDespite contactin

OpenComplaint0

AmazonPC-2026-02152· 1d ago

Amazon delivery delayed repeatedly from 7th Oct to 13th Oct, cancellation option not working and no customer service support, full refund demanded

I am extremely frustrated with the way this order has been handled.nI placed this order on 5th October, and the expected delivery date by 7th October from that it has moved to 12th Octobernow 13 th October. However, the delivery date has no

OpenComplaint0

AmazonPC-2026-02113· 2d ago

Amazon assigned account manager unresponsive during festive season, seller unable to secure Deal Tag for FBA product despite paying fees

Is This Really How Amazon Treats Its Sellers During the Festive Season?nnWe pay Amazon fees and charges to grow our business, sell products, and access the opportunities available on the platform. But when we need support during the most im

OpenComplaint0

AmazonPC-2026-02080· 2d ago

ASUS Chromebook from Amazon has 4GB RAM instead of advertised 8GB, replacement option missing despite eligibility

Subject: Serious Concern Regarding Defective ASUS Chromebook and Amazon’s Replacement SupportnnI purchased an ASUS Chromebook CX1405 (2026) from Amazon, expecting the product to work as advertised. Unfortunately, I am facing serious issues

OpenEscalation0

AmazonPC-2026-01891· 3d ago

Repeated Support Contacts Without a Clear Resolution

Prithvi reports repeated calls and live chats with Amazon, along with next-day promises, but says he has still not received a clear answer. He says the uncertainty caused him to abandon a planned trip to Kolkata and requests a proper resolu

OpenComplaint0

AmazonPC-2026-01868· 3d ago

Rejected Open-Box Delivery and Requested Refund of Related Fees

The customer reports rejecting an open-box delivery from Amazon India and requests a refund of the offer processing fee and open-box delivery charge. The post includes photographs of the package. The fee eligibility and refund status have n

OpenComplaint0

AmazonPC-2026-01858· 3d ago

Refund Not Initiated After Return of Wrong Product

Wajid Ali alleges that a seller delivered the wrong product and that he returned it on 19 September 2026, but his refund had still not been initiated when he published his complaint. He says he contacted customer support three times and rec

OpenComplaint0

AmazonPC-2026-01852· 3d ago

Pending Refund for Orders Cancelled by Amazon

Rashi Gupta alleges that refunds for orders cancelled by Amazon remain outstanding despite multiple customer-service conversations, complaints and follow-ups. According to her public LinkedIn post, she has repeatedly provided order details

OpenComplaint0

Page 1 of 6

How to escalate a complaint against Amazon

1. Write to Amazon support. Include reference numbers, dates and the outcome you want.
2. Put it on the record. Raise a public complaint so Amazon has to reply where everyone can see it.
3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit