ZomatoUnverified

Food Delivery & Ride-hailing

Food Delivery & Ride-hailingRefunds & Billing

Avg CSAT: —
Open cases: 29
Resolved: 0
Total cases: 29

Company info

Also known as: Eternal Limited, Zomato Limited, Zomato Limited (former legal name)
Support email: grievance.officer@zomato.com
Customer care number: 011 41171852
Website: www.zomato.com
Working hours: Phone Mon–Fri, 9 am – 6 pm IST; app chat support
Office address: GF-12A, 9A Meghdoot, Nehru Place, New Delhi 110019
Related websites: Blinkit (sister brand, same parent)

Sources: Zomato customer service, Zomato policies, Zomato to trade as Eternal from April 9, 2025 (AngelOne), Zomato is now Eternal, MCA approves name change (ETV Bharat) · checked Oct 2026

Panchaayat is independent and not affiliated with Zomato. Verify contact details on the company's official channels before sharing personal information.

Zomato FAQs

▸Is Zomato still the legal company name?

No. Zomato Limited's shareholders and the Ministry of Corporate Affairs approved renaming the listed company to Eternal Limited; the new name took effect for stock trading on NSE/BSE from April 9, 2025 (ticker changed from ZOMATO to ETERNAL). The consumer-facing Zomato app and brand name did not change.

▸How do I escalate a Zomato complaint that customer support hasn't resolved?

Per the Consumer Protection (E-Commerce) Rules, 2020, unresolved issues can be escalated to Zomato's Grievance Officer, reachable by email at grievance@zomato.com or nodal@zomato.com.

▸Is Blinkit the same company as Zomato?

Blinkit's legal entity is Blink Commerce Private Limited (formerly Grofers), which is a wholly owned subsidiary of Eternal Limited (Zomato's parent company). Eternal completed its acquisition of Blinkit on August 10, 2022.

▸How do I file a complaint against Zomato?

First write to Zomato's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Zomato to respond on the record.

▸What is Zomato's customer care number or support email?

Contact details listed for Zomato: email grievance.officer@zomato.com, phone 011 41171852, website https://www.zomato.com. Panchaayat is independent and not affiliated with Zomato; please verify contact details on the company's official channels.

▸How many complaints has Zomato received on Panchaayat?

29 public complaints have been filed against Zomato on Panchaayat, of which 0 are marked resolved.

▸What if Zomato does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Zomato

ZomatoPC-2026-02190· 1d ago

Zomato order allegedly clubbed with someone else delivery; delay and quality ruined

Customer alleges their food order was clubbed with someone else delivery, causing a ridiculous delay and ruining the food quality. They state they pay for timely delivery, not internal delivery management experiments. Order ID: ******.

OpenComplaint0

ZomatoPC-2026-02188· 1d ago

Allegedly money deducted for failed Zomato orders; chat support unresponsive

Customer alleges they tried ordering twice through Amazon Pay Later and once through Amazon Pay balance. Zomato said all orders failed, but money (₹85.69 each) was deducted all three times. The chat support allegedly is not even letting the

OpenComplaint0

ZomatoPC-2026-02176· 1d ago

Allegedly received water instead of coffee ordered via Zomato

Customer alleges they ordered coffee from Nik Bakers through Zomato but received water instead. Zomato is allegedly not taking responsibility and not returning the money.

OpenComplaint0

ZomatoPC-2026-02143· 1d ago

Complaint About Missing Spring Rolls and Partly Sealed Package

The poster alleges that an order was missing spring rolls and arrived in a partly sealed package. They raise concerns about possible tampering and request a refund for the missing item and an investigation. The allegation of tampering has n

OpenComplaint0

ZomatoPC-2026-02100· 2d ago

Zomato fake restaurant listings and misleading food images, delivered order completely different from what was ordered including Aloo Pitika

I am seriously fed up with the fake services and the listings of the restaurants you have. Many complaints has been raised but not a single initiative has been taken from your end.nnListen it's our hard earned money and you people are simpl

OpenComplaint0

ZomatoPC-2026-02032· 3d ago

Zomato - Missing Item Not Refunded Despite Multiple Complaints, Poor AI Support Experience

Zomato, where is the customer support? I ordered 3 dishes. Only 2 arrived. I contacted support around 10 times and kept getting the same AI response: "We'll share feedback with the restaurant." Then I emailed support and was told they ca

OpenComplaint0

ZomatoPC-2026-01786· 4d ago

Zomato customer alleges non-veg item delivered against pure veg order for strict vegetarian parents

Order ID ****** I ordered a pure vegetarian food specifically for my parents, who are strict vegetarians, but instead received a non-vegetarian item. This is not a minor mistake, it is a serious failure to follow a basic dietary requirement

OpenComplaint0

ZomatoPC-2026-01781· 4d ago

Zomato customer alleges delivery partner marked orders delivered without handing over food

Pure daylight robbery by @zomato @zomatocare! Your delivery partner Amit is a thief, marked my orders delivered without handing over the food and is now completely ignoring calls. Stole my order and my money is stuck. Process a full refund

OpenComplaint0

ZomatoPC-2026-01697· 4d ago

Zomato order allegedly differed from displayed meal image and support response was unsatisfactory

Disappointed with Zomato’s Customer Support | Does the Food Delivered Match the Product Displayed? I recently ordered an Aloo Matar – PARATHA Meal through Zomato, expecting the meal shown in the app: aloo matar masala curry with three ghe

OpenComplaint0

ZomatoPC-2026-01683· 4d ago

Zomato order allegedly contained hair in veg sandwich; customer reports unsatisfactory delivery and support response

#zomato..I never thought I would have to write this kind of post on such platform .but I'm very disappointed today with the zomato service's .Since last days I have seen many posts regarding many issue's with Zomato but I didn't believe the

OpenComplaint0

Page 1 of 3

How to escalate a complaint against Zomato

1. Write to Zomato support. Include reference numbers, dates and the outcome you want.
2. Put it on the record. Raise a public complaint so Zomato has to reply where everyone can see it.
3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit