Swiggy
Unverified · Food Delivery & Ride-hailing
- Cases
- 37
- Resolved
- 0
- CSAT
- —
RapidoUnverified
Food Delivery & Ride-hailing
Food Delivery & Ride-hailing
Rapido, with Bike-Taxis, Autos & Cabs is revolutionising the way India travels. With a presence in 150+ cities and over 100 million safe rides completed, Rapido is becoming India’s go-to app for comfortable and affordable rides.
- Avg CSAT
- —
- Open cases
- 9
- Resolved
- 0
- Total cases
- 9
Company info
- Legal name
- Roppen Transportation Services Private Limited
- Support email
- Website
- Office address
- 3rd Floor, Sai Prithvi Arcade, Megha Hills, Sri Rama Colony, Madhapur, Hyderabad 500081
Sources: Rapido – Contact, Rapido – Terms, rapido.bike/Home, rapido.bike/About · checked Oct 2026
Panchaayat is independent and not affiliated with Rapido. Verify contact details on the company's official channels before sharing personal information.
General platform FAQ
Rapido hasn't added its own FAQs yet — these are answers about Rapido and how Panchaayat works.
▸How do I file a complaint against Rapido?
First write to Rapido's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Rapido to respond on the record.
▸What is Rapido's customer care number or support email?
Contact details listed for Rapido: email support@rapido.bike, website https://rapido.bike. Panchaayat is independent and not affiliated with Rapido; please verify contact details on the company's official channels.
▸How many complaints has Rapido received on Panchaayat?
9 public complaints have been filed against Rapido on Panchaayat, of which 0 are marked resolved.
▸What if Rapido does not respond?
Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.
Cases related to Rapido
RapidoPC-2026-02252·
Rapido unhygienic shared helmets causing increased hair fall, 500+ rides a year with no cleaning or sanitization, CEO ignored emails for Rs 1 disposable helmet cap solution
I've been using Rapido bike taxi for the last 6 years. When I started, my hair density was 100%. 😔nI take 500+ rides a year, so that's 500+ helmets. And one rider's helmet goes on hundreds of different heads. Sweat, oil, dandruff, dirt, eve
0RapidoPC-2026-01934·
Rapido - Drivers Demanding Extra Money and Toll Charges
Hey Rapido you need to fix something seriously. Usually I've had good experiences but at the same time I've faced some of the drivers asking extra money. I had booked a cab from Aerocity to Delhi. The charges Rs 374 reflected in app includi
0RapidoPC-2026-01822·
Rapido Parcel allegedly lost after ride cancellation
A public LinkedIn post alleges that a Rapido Parcel delivery in Ludhiana was cancelled shortly after pickup, and the parcel was not received back by the pickup point. The poster says the reimbursement request was rejected despite an unresol
0RapidoPC-2026-01819·
Rapido Parcel allegedly lost after ride cancellation
A public LinkedIn post alleges that a Rapido Parcel delivery in Ludhiana was cancelled shortly after pickup, and the parcel was not received back by the pickup point. The poster says the reimbursement request was rejected despite an unresol
0RapidoPC-2026-01768·
Rapido fare discrepancy and unresolved refund request
A customer publicly reports being charged ₹78 for a ride they expected to cost ₹38. They state that customer support has not provided a satisfactory explanation or refund. Rapido is requested to review the fare discrepancy and clarify the o
0RapidoPC-2026-01753·
Rapido customer alleges auto captain demanded extra fare beyond app price, second such incident
Rapido auto drivers scamming customers. Today, I booked a ride for Rs 77, but the captain demanded Rs 110 at my destination. I paid Rs 80, then he demanded Rs 30 more. 2nd time facing this! @rapidapp_in @rapidocare Please investigate. Ride
0RapidoPC-2026-01483·
Rapido rider accused of refusing AC, misbehaving and threatening passengers
Hey @rapidoapp_ this guy refused to turn on the ac, when he did it was not working and when we complained he told us to get off the vehicle. When we got off, he refused to cancel and book another vehicle. Plus he was rude and threatened us
0RapidoPC-2026-01439·
Rapido customer alleges parcel marked delivered without actual delivery, captain unreachable
@rapidoapp_ @RapidoCaresnI booked a parcel delivery with Rapido today, but my parcel was never delivered, yet the captain marked it as DELIVERED.nnThe captain is not answering calls, and since the call came from a company number, I am unabl
1RapidoPC-2026-01096·
Driver Harassment and Unresponsive AI Support on Rapido
Rapido, this is extremely disappointing. Your service experience today has been nothing short of pathetic. A Rapido driver is verbally abusing me over a call, and despite repeatedly trying to get help, your Al bot keeps saying, "Connecting
0How to escalate a complaint against Rapido
- 1. Write to Rapido support. Include reference numbers, dates and the outcome you want.
- 2. Put it on the record. Raise a public complaint so Rapido has to reply where everyone can see it.
- 3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
- 4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit
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