Swiggy
Unverified · Food Delivery & Ride-hailing
- Cases
- 37
- Resolved
- 0
- CSAT
- —
Food Delivery & Ride-hailing complaints in India
Real, public food delivery & ride-hailing complaints with a permanent page each. See which companies customers complain about, whether they reply, and how to escalate — then raise your own.
Raise a food delivery & ride-hailing complaintCommon food delivery & ride-hailing complaints
- Wrong, missing or spoiled food and refund disputes
- Overcharging, surge pricing and cancellation fees
- Driver or delivery-partner behaviour
- Payment deducted for cancelled orders or rides
New to this? Read how to file a consumer complaint in India and how to escalate it.
Companies with food delivery & ride-hailing complaints
Zomato
Unverified · Food Delivery & Ride-hailing
- Cases
- 29
- Resolved
- 0
- CSAT
- —
Zepto
Unverified · E-commerce
- Cases
- 13
- Resolved
- 0
- CSAT
- —
Blinkit
Unverified · E-commerce
- Cases
- 12
- Resolved
- 0
- CSAT
- —
Uber
Unverified · Food Delivery & Ride-hailing
- Cases
- 11
- Resolved
- 0
- CSAT
- —
Rapido
Unverified · Food Delivery & Ride-hailing
- Cases
- 9
- Resolved
- 0
- CSAT
- —
I
IRCTC
Unverified · Airlines & Travel
- Cases
- 7
- Resolved
- 0
- CSAT
- —
K
KFC India
Unverified · Food Delivery & Ride-hailing
- Cases
- 3
- Resolved
- 0
- CSAT
- —
O
Ola
Unverified · Food Delivery & Ride-hailing
- Cases
- 2
- Resolved
- 0
- CSAT
- —
B
Burger King India
Unverified · Food Delivery & Ride-hailing
- Cases
- 1
- Resolved
- 0
- CSAT
- —
Latest food delivery & ride-hailing complaints
RapidoPC-2026-02252·
Rapido unhygienic shared helmets causing increased hair fall, 500+ rides a year with no cleaning or sanitization, CEO ignored emails for Rs 1 disposable helmet cap solution
I've been using Rapido bike taxi for the last 6 years. When I started, my hair density was 100%. 😔nI take 500+ rides a year, so that's 500+ helmets. And one rider's helmet goes on hundreds of different heads. Sweat, oil, dandruff, dirt, eve
0SwiggyPC-2026-02251·
Swiggy order ID ****** marked Delivered on App but food never received, delivery partner not answering calls and pathetic chat support
Hi Swiggy Team,nI have been a customer of your platform from ages and in recent times, have been facing lot of challenges regarding delivery and customer service. Today, I placed an order with Order ID: ******, it showed as Delivered on App
0ZeptoPC-2026-02244·
Zepto customer alleges rotten banana delivered, refund or replacement refused
Poor Customer care services Zepto.nnMy total bill was around 700. There was a banana included. But we got rotten banana. But company not replaced it.nnBad customer service. Boycott ZeptonOrder Id TK775EFA766C3
0 C
Country DelightPC-2026-02241·
Country Delight poor quality paneer delivered with abnormal texture, crumbly surface and yellowish discoloration, Ticket number 1113301
Dear Country Delight teamnI am extremely disappointed with the quality of the paneer delivered to me. The product appears to have an abnormal texture, with a crumbly surface and yellowish discoloration, which raises concerns about its fresh
0SwiggyPC-2026-02231·
Swiggy customer alleges cold meal and missing Gulab Jamun, support asked to send email
SHAME ON YOU, SWIGGY. SHAME ON YOU.nnMy order arrived 30 minutes later than the estimated time, and I have no complaints about that. Delivery partners are human beings, and delays can happen.nnBut the restaurants pathetic packaging made the
0UberPC-2026-02212·
Uber auto fare increased from ₹281 to ₹423 for 10 km trip without explanation, only ₹2.45 refunded as waiting charges
Dear Uber India, Is This Fair Pricing or Exploitation of Customers?Today, due to heavy rain and difficulty finding a cab, I booked an auto through Uber to reach my office. The estimated fare displayed was ₹281 for a 10 km trip. Considering
0ZomatoPC-2026-02190·
Zomato order allegedly clubbed with someone else delivery; delay and quality ruined
Customer alleges their food order was clubbed with someone else delivery, causing a ridiculous delay and ruining the food quality. They state they pay for timely delivery, not internal delivery management experiments. Order ID: ******.
0ZomatoPC-2026-02188·
Allegedly money deducted for failed Zomato orders; chat support unresponsive
Customer alleges they tried ordering twice through Amazon Pay Later and once through Amazon Pay balance. Zomato said all orders failed, but money (₹85.69 each) was deducted all three times. The chat support allegedly is not even letting the
0UberPC-2026-02181·
Uber trip allegedly not cancelled after driver hit barricade; trip still running
Customer alleges that an Uber driver rammed into a barricade. The customer got down and asked to cancel, but the driver did not. The trip is still running and the customer is unable to cancel it, leaving them unable to book another ride.
0ZomatoPC-2026-02176·
Allegedly received water instead of coffee ordered via Zomato
Customer alleges they ordered coffee from Nik Bakers through Zomato but received water instead. Zomato is allegedly not taking responsibility and not returning the money.
0Where to escalate
- National Consumer Helpline (1915)
Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in.
Visit site → - Consumer Commission (e-Daakhil)
For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil.
Visit site →
Frequently asked questions
How do I file a food delivery & ride-hailing complaint in India?
Write to the company's customer support first with your reference numbers and keep the ticket number. If it isn't resolved, raise a public complaint on Panchaayat so it gets a permanent page and an open thread the company can answer, then escalate through the relevant regulator or consumer forum.
What are the most common food delivery & ride-hailing complaints?
Typical food delivery & ride-hailing complaints on Panchaayat include: wrong, missing or spoiled food and refund disputes; overcharging, surge pricing and cancellation fees; driver or delivery-partner behaviour. Search the public cases on this page to see how similar complaints were handled.
Which companies get the most food delivery & ride-hailing complaints on Panchaayat?
See the list of companies on this page, ordered by the number of public complaints. Each company page shows its resolution record and customer rating.
How long should a company take to resolve a food delivery & ride-hailing complaint?
It depends on the sector and the company's grievance policy. As a rule of thumb, give the company 7 to 15 days after your first written complaint, then escalate. Regulated sectors such as banking publish their own timelines. See the escalation options on this page.
Can I file a food delivery & ride-hailing complaint anonymously?
Yes. You can file without an account, or while logged in: your name is hidden on the public page. Panchaayat admins can still see who filed a logged-in complaint.
What if the company does not resolve my food delivery & ride-hailing complaint?
Escalate to the National Consumer Helpline (1915) or the sector regulator, and if it is still unresolved you can file a case with the Consumer Commission through e-Daakhil. A Panchaayat case page works as a dated record of what you reported and how the company responded.