ZeptoUnverified

Zepto's registered holding entity was Kiranakart Technologies Private Limited, which was renamed Zepto Private Limited in April 2025 ahead of its planned IPO. A separate group entity, Zepto Marketplace Private Limited, was registered in October 2024 as part of a shift toward a marketplace business model.

Complaints are typically raised in-app via the Help & Support section for the specific order (Orders > select order > Help). If unresolved, consumers can escalate externally through the National Consumer Helpline (1800-11-4000) or the government's e-daakhil/consumer forum process.

Consumer complaint forums report that scammers buy search/ad listings displaying fake Zepto helpline numbers and ask for a processing fee or UPI PIN. Zepto does not solicit payment information this way; support should only be contacted via the official app or website.

First write to Zepto's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Zepto to respond on the record.

Contact details listed for Zepto: email grievance@zeptonow.com, website https://www.zeptonow.com. Panchaayat is independent and not affiliated with Zepto; please verify contact details on the company's official channels.

13 public complaints have been filed against Zepto on Panchaayat, of which 0 are marked resolved.

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.