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Avg CSAT: —
Open cases: 12
Resolved: 0
Total cases: 12

Company info

Also known as: Uber India Systems Private Limited, Uber India
Support emails: grievanceredressaloffice@uber.com
support@uber.com
Customer care number: +91 80 4685 2525
Websites: www.uber.com
www.uber.com/in
Working hours: 10:00 AM to 7:00 PM, Monday to Friday excluding public holidays
Office address: Uber India Systems Private Limited, Regus Business Platinum Centre Pvt. Ltd., Level 13 Platinum Techno Park, Plot No. 17/18, Sec-30A, Vashi, Navi Mumbai, Thane, Maharashtra - 400705.
Related websites: India

Sources: Uber India Terms and Conditions, www.uber.com (home), www.uber.com/us/en/about/, www.uber.com/us/en/about/uber-offerings/, www.uber.com/us/en/about/how-does-uber-work/ · checked Oct 2026

Panchaayat is independent and not affiliated with Uber. Verify contact details on the company's official channels before sharing personal information.

Uber FAQs

▸Which legal entity do I contract with when I use Uber in India?

Uber's official India Terms and Conditions state that Uber's services in India are provided by Uber India Systems Private Limited, a private limited company with its registered office in Vashi, Navi Mumbai, and a place of business in Gurgaon, Haryana.

▸How do I escalate a complaint about an Uber ride or driver?

Uber's standard support flow in India is tiered: in-app/Uber Customer Care support for the specific trip first; if unresolved, escalate via the in-app Help section, retaining the ticket/reference number from the initial support interaction.

▸Can I have a lost item delivered to me?

The Uber app helps provide a delivery solution that can save you a trip across town, whether it’s for a last-minute birthday gift or your forgotten keys. Just choose Package in the Uber app.

▸How do I file a complaint against Uber?

First write to Uber's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Uber to respond on the record.

▸What is Uber's customer care number or support email?

Contact details listed for Uber: email grievanceredressaloffice@uber.com, phone +91 80 4685 2525, website https://www.uber.com. Panchaayat is independent and not affiliated with Uber; please verify contact details on the company's official channels.

▸How many complaints has Uber received on Panchaayat?

12 public complaints have been filed against Uber on Panchaayat, of which 0 are marked resolved.

▸What if Uber does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Uber

UberPC-2026-02320· 8h ago

Uber - Drivers Demanding Unofficial Extra Charges and Refusing Rides in Kolkata

Dear Uber, is the fare displayed on your app just a suggestion in Kolkata?nnBecause apparently, your drivers have their own pricing system.nnI wanted to travel to my hometown, Tamluk (Purba Medinipur), for Puja. Instead, I ended up speaking

OpenComplaint0

UberPC-2026-02212· 2d ago

Uber auto fare increased from ₹281 to ₹423 for 10 km trip without explanation, only ₹2.45 refunded as waiting charges

Dear Uber India, Is This Fair Pricing or Exploitation of Customers?Today, due to heavy rain and difficulty finding a cab, I booked an auto through Uber to reach my office. The estimated fare displayed was ₹281 for a 10 km trip. Considering

OpenComplaint0

UberPC-2026-02181· 2d ago

Uber trip allegedly not cancelled after driver hit barricade; trip still running

Customer alleges that an Uber driver rammed into a barricade. The customer got down and asked to cancel, but the driver did not. The trip is still running and the customer is unable to cancel it, leaving them unable to book another ride.

OpenComplaint0

UberPC-2026-01875· 4d ago

Customer Reports Missing Scheduled Pickup and Cancellation Fee

The customer states that a reserved morning cab did not arrive on time, prompting them to book another ride through Rapido. The customer says they are now being asked to pay a cancellation fee and requests a refund. The charge and booking c

OpenComplaint0

UberPC-2026-01869· 4d ago

Driver Allegedly Refused to Continue Ride Unless Passenger Cancelled

The customer alleges that the driver accepted the ride, started it using the OTP, and then refused to proceed to the destination, stating that the fare was too low. The customer says they were pressured to cancel the ride and requests actio

OpenComplaint0

UberPC-2026-01865· 4d ago

Cancellation Fee Charged Despite Driver Refusing Pickup

The customer alleges that an Uber driver refused to pick them up and instructed them to cancel the ride, but they were charged a cancellation fee. The customer is seeking an explanation for the charge. This allegation has not been independe

OpenComplaint0

UberPC-2026-01802· 5d ago

Uber customer alleges driver forcibly overcharged Rs 150 against Rs 72 app fare

Driver accepted my trip. After dropping me off, he refused to take the app fare of Rs 72, argued, and forcefully overcharged me Rs 150!asked if it was booked on a promo offer, and threatened to cancel if so Shocking behavior. @Uber_India @U

OpenComplaint0

UberPC-2026-01579· 6d ago

Disputed Uber ride cancellation charge after driver reportedly asked rider to cancel

The consumer reports trying to find a ride late at night and says drivers repeatedly accepted and then cancelled. The consumer alleges that a driver who accepted the ride said they were not coming and told the consumer to cancel, after whic

OpenComplaint0

UberPC-2026-01337· 8d ago

Uber agents allegedly creating fake IDs with insider approval

There is a massive fraud happening within Uber. They block users IDs, and then employ agents externally to create new ones. These agents create the IDs, and people inside the company provide the approvals. Fake IDs cannot be created unless

OpenComplaint0

UberPC-2026-01282· 9d ago

Uber cab driver demanded extra payment to turn on AC

Was going to the office by cab today. We booked the ride for ₹400, and when we asked the driver to turn on the AC, he said:nn“If you want AC, you’ll have to pay extra.”nnLike WTF? 😭****** @Uber_India @rapidoapp_ is this actually a thing now

OpenComplaint0

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How to escalate a complaint against Uber

1. Write to Uber support. Include reference numbers, dates and the outcome you want.
2. Put it on the record. Raise a public complaint so Uber has to reply where everyone can see it.
3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit