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Return flight from Delhi rescheduled to 1.5-hour connection with no accommodation for infant travellers

Air IndiaPC-2026-03060Airlines & TravelAnonymous ·
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I can't say I am very active with posting on LinkedIn but my annual travel saga to and from India, each year, makes me post atleast once a year. We prefer avoiding Air Inida as a carrier, for reasons that I am not going into right now, IYKYK. This time, we had to choose Air India Limited because of the obvious flare up in the Middle-East and we did not want any unprecedented risk, traveling with our 8 month old. Now 3 days before our onward journey to India, we had been informed that our return flight from Delhi to Amsterdam has been preponed reducing our transit time at Delhi to just 1.5 hours (from the original 3) which is IMPOSSIBLE for us to manage with an infant. This, of course, includes de-boarding the aircraft, collecting our checked-in baggage, checking back in, immigration and boarding the aircraft again. This reschedule in the itinerary makes the airline comply with their 1.5 hour (in between flights) rule but completely unfeasible for the flyer to successfully board his connecting flight. And when requested to be booked on either a previous flight from Kolkata to Delhi or on a later flight from Delhi to Amsterdam, they simply could not help! We gathered from someone else, in the same situation, having been booked on another connecting flight 8 hours later which is very difficult for us, having a baby along! We've also had similar issues with IndiGo (InterGlobe Aviation Ltd)'s domestic flights last year and although the airlines claimed to bear the responsibility monetarily, we had to bear the brunt of it, in ways more than one. Thus, we finally decided to buy ourselves another domestic flight ticket from Kolkata which leaves earlier, thus leaving us with enough margin for our connection from Delhi (hopefully 🤞) but I cannot get my head around as to how much more deficient and unaccommodating services could get! Please do let me know if you've had similar experiences and how you've navigated it!

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  1. Case filed

    System · 29 Oct 2026, 6:04 am

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