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Boarding denied at Mumbai Airport and poor ground staff communication reported by Air India passenger

Air IndiaPC-2026-03053Airlines & TravelAnonymous ·
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Hi Air India Limited If Air India is genuinely committed to improving customer experience and passenger convenience, a complete overhaul of your ground staff’s training, customer service etiquette, and empathy is urgently required. In 2017, I faced an appalling experience with your team at London Heathrow, which led me to avoid flying with Air India altogether. Today, I decided to give the airline another chance at Mumbai Airport, only to face the exact same negligence. There was a severe lack of communication and information sharing from your staff, and despite arriving well on time, I was unjustly denied boarding. N it was not me alone another gentlemen has to experience same and when we reach your counter for help, I saw another passenger was struggling with it for even international flight of Singapore. Hope one day your services will improve. Thanks

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  1. Case filed

    System · 29 Oct 2026, 5:48 am

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