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Air India Express denied boarding to passenger who reached Kolkata gate in 3 minutes, then treated them rudely

Air IndiaPC-2026-03267Airlines & TravelAnonymous ·
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Air India Express Staff Behaviour at #kolkata airport | #Passenger Dignity and Accountability I am extremely disappointed with the way I was treated by Air India Express staff at Kolkata Airport, Terminal 2, on 31 October 2026. I was scheduled to travel from Kolkata to Guwahati on flight IX 1355. After receiving a call from the boarding gate staff, I informed them that I would reach the gate within three minutes. I reached within the promised time, but despite repeated requests, I was not allowed to board. What made the experience even worse was the rude and disrespectful behaviour of the staff. Instead of handling the situation professionally, they appeared to make fun of me. I was left standing at the boarding gate for almost an hour without proper assistance or a clear explanation. When I asked about the next available flight, I was told there was none. After considerable difficulty, I managed to leave the boarding area and approached the check-in counter for assistance. Unfortunately, I was not attended to properly there either. I would like to sincerely thank IndiGo for the assistance they provided during this difficult situation. Their customer support team helped me and arranged a discounted ticket. I genuinely appreciate the way IndiGo treated me when I needed help. **My concern is with Air India Express, not IndiGo.** Passengers pay for their tickets and deserve to be treated with dignity and respect. No passenger should have to face humiliation or disrespect when seeking assistance from airline staff. I request Air India Express's senior management to investigate this incident, review the boarding records and available CCTV footage, and take appropriate corrective action against the staff involved. I also request a formal explanation regarding why I was denied boarding despite reaching the gate within the stated timeframe. Air India Express must understand that passengers are not travelling for free. We are paying customers, and basic courtesy, respect, and professional behaviour are the minimum we deserve. I hope the management takes this complaint seriously and ensures that no other passenger has to go through a similar experience. Travel details: - Passenger: Rabiul Hussain - Flight: IX 1355 - Route: Kolkata to Guwahati - Date: 31 October 2026 #AirIndiaExpress #PassengerRights #CustomerExperience #CustomerService #Aviation #IndigoThankyou

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  1. Case filed

    Filer · 3 Nov 2026, 10:08 am

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