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Separate seats assigned on London to Bangalore check-in with seat purchase forced and no reply to concerns

Air IndiaPC-2026-03147Airlines & TravelAnonymous ·
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Air India Limited - My London to Bangalore check-in Process did not go as expected. Have been flying other airlines where the experience is far better with a few free seats atleast available at the time of check-in. Firstly before the check-in we were given 'separate' seats though the cabin was mostly empty (All part of the Plan - Forceful fee collection as the people travelling together would want to sit together) And secondly even after raising this concern over email, chats , calls etc no proper reply or revert was provided. Hence as a customer you are forced to 'Buy' your seats. Not only that, the process of buying these seats took us around 30 mins. Which should have actually taken 5 minutes. Sorry but this is really really bad customer experience. You are answerable Air India Limited #Bad #customer #Experience #Air India

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  1. Case filed

    System · 1 Nov 2026, 10:16 am

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