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Air India Limited - Group Bookings Ghosted for 3+ Weeks, Missing Refund Confirmations & GST Invoices for Corporate Travel

Air IndiaPC-2026-02529Airlines & TravelAnonymous ·
Extremely disappointed with the customer support from Air India Limited. We have been completely ghosted for over three weeks now while waiting for refund confirmations and GST invoices for two group bookings (Group IDs: GRP373404 and GRP418966) we made for an official corporate trip. Despite multiple follow-ups and reaching out through your phone support, our queries were initially deflected from one department to another, and now communication has just stopped. Because this was an official trip, our corporate reimbursement process is entirely stuck due to the missing GST invoices. This level of service and unresponsiveness is highly frustrating and unacceptable for corporate travelers who rely on timely documentation. I request an urgent callback from your escalation team to resolve this immediately. Group IDs: GRP373404 & GRP418966n #AirIndia #CustomerService #CorporateTravel #TataGroup #Aviation

Reference details

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  1. Case filed

    System · 19 Oct 2026, 5:35 pm

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