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Zomato delivered half an order and offered only a 30-day same-restaurant coupon instead of a refund

ZomatoPC-2026-03368Food Delivery & Ride-hailingAnonymous ·
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Scam by Zomato Zomato Care !! Recently, I placed an order on Zomato, and after delivery, I noticed some items were missing. This means either the restaurant or the delivery partner may have tampered with the order. Zomato’s customer support was unable to provide a proper response and only shared standard bot replies. The issue is that customers are receiving only part of their order and not getting what they paid for. When I connect with the restaurant, Bhikharam Chandmal Bhujiawala Kolkata Kaikhali location, they mentioned that delivery personnel might be stealing items during transit, although cannot confirm this. When I requested a refund, Zomato Care provided a coupon that could only be used at the same restaurant within 30 days. I repeatedly asked for the refund to be credited back to the original payment method or as Zomato money so I could place another order, but the customer care team was unable to help. Zomato, this is very disappointing. Why is your refund system not more customer-friendly? Today, I received only half of my order, and again I am being forced to order from the same restaurant. Is this fair to order from the same restaurant. ? We love using Zomato and expect better support and loyalty toward your customers.

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  1. Case filed

    Filer · 3 Nov 2026, 9:16 pm

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