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Zomato delivered burnt kachoris and cold, foul-smelling samosas and pakoras; customer wants full refund

ZomatoPC-2026-03272Food Delivery & Ride-hailingAnonymous ·
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Zomato Zomato Care Subject: Serious Complaint Regarding Poor Food Quality – Request for 100% Refund Order ID: ****** I am extremely disappointed with the quality of the food delivered in this order. All three items – kachoris, samosas, and bread pakoras – were of unacceptable quality. The kachoris were badly burnt, blackened, and appeared overcooked. The samosas and bread pakoras were delivered completely cold, tasteless, and had an unpleasant smell. The overall food quality was extremely poor and the food was not fit for consumption. Eating such food could also pose a risk to health. This is completely unacceptable, as customers expect fresh, hygienic, and good-quality food when placing an order. I paid for these items but received food that was not even suitable to eat. I request you to take this complaint seriously, investigate the matter, and issue a 100% refund of the entire order amount. I expect a prompt and satisfactory resolution rather than a generic response.

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

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  1. Case filed

    Filer · 3 Nov 2026, 10:16 am

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