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Zomato charged full ₹850.34 cancellation fee for order it cancelled over "Operational Challenges" after pickup

ZomatoPC-2026-03367Food Delivery & Ride-hailingAnonymous ·
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This is a formal complaint regarding an extremely serious and unacceptable experience with Zomato. I placed an order worth ₹850.34 from Meghana Foods, Singasandra. The restaurant prepared the order, and the delivery partner had already picked it up. However, the order was subsequently cancelled under the reason "Operational Challenges." Despite the cancellation being attributed to operational challenges, which were entirely beyond my control, Zomato has charged me the entire order amount of ₹850.34 as a cancellation fee. To make matters worse, I have screenshots and supporting evidence shared directly by the restaurant, which substantiate the sequence of events surrounding this order. Let me be absolutely clear: I did not cancel this order, I did not receive the food, and I see no justification whatsoever for being penalised with a cancellation charge for an operational failure that was not mine. Charging a customer the entire order value under these circumstances raises serious concerns about accountability, transparency and the fairness of Zomato's cancellation practices. I am demanding the following: 1. An immediate refund of ₹850.34. 2. A clear written explanation of why the entire order amount was charged as a cancellation fee. 3. A formal review of this incident, taking into consideration the supporting evidence provided by the restaurant. I expect this complaint to be escalated to the appropriate grievance redressal team rather than being addressed with a standard automated response or a generic reference to cancellation policies. I have retained all relevant screenshots and evidence and am prepared to submit them as part of a formal escalation. A customer cannot be expected to pay for food they never received, particularly when the cancellation itself was attributed to the platform's operational challenges. I expect accountability and a time-bound resolution. #zomato #Zomato #ZomatoIndia #ZomatoComplaint #CustomerExperience #ConsumerRights #ConsumerComplaint #UnfairCharges #CustomerRights #FoodDelivery #Accountability #RefundMyMoney #ConsumerAwareness #Bangalore #meghanafoods Hyperpure by Zomato Zomato Zomato Care Eternal

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  1. Case filed

    Filer · 3 Nov 2026, 9:15 pm

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