Kotak Mahindra BankUnverified

The company was incorporated on 21 November 1985 as Kotak Capital Management Finance Limited. It was renamed Kotak Mahindra Finance Limited on 8 April 1986, and became Kotak Mahindra Bank Limited on 22 March 2003 after receiving a banking licence from the RBI.

Kotak Mahindra Bank publishes a 3-level grievance redressal process: Level 1 is the standard customer service channel; unresolved complaints escalate to a designated Nodal Officer, then a Principal Nodal Officer.

For banking complaints unresolved after internal escalation, customers can approach the RBI's Banking Ombudsman via the Complaint Management System (CMS) portal. For securities/demat complaints, Kotak directs customers to SEBI's SCORES portal.

First write to Kotak Mahindra Bank's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Kotak Mahindra Bank to respond on the record.

Contact details listed for Kotak Mahindra Bank: email care@kotak.com, website https://www.kotak.com. Panchaayat is independent and not affiliated with Kotak Mahindra Bank; please verify contact details on the company's official channels.

5 public complaints have been filed against Kotak Mahindra Bank on Panchaayat, of which 0 are marked resolved.

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.