Panchaayat
OpenComplaint

Kotak blocked UPI/IMPS credits for a week without notice, marked a 12-year account for closure, and gave no human support

Kotak Mahindra BankPC-2026-03338Banking & LoansAnonymous ·
0 views0 subscribers0 comments0 shares
12+ Years of Trust with Kotak Bank – Is This How You Treat Your Customers? I have maintained a banking relationship with Kotak Mahindra Bank for over 12 years. Unfortunately, my recent experience with Kotak has completely shattered my trust. For the past week, I have been unable to receive money through UPI and IMPS. Despite an important payment expected on Monday, I have received absolutely no clarity or assistance. What makes this even worse? 1. Zero communication: Not a single SMS, email, or phone call from the bank informing me about any action taken on my account. 2. No human support: The entire customer support experience is restricted to IVR. There seems to be no effective way to speak to a human representative. 3. Irresponsible branch response: When I contacted the branch, I was informed that my account was marked for closure and that they could not help. 4. No immediate resolution: The only response is to wait until Monday. Seriously, Kotak Mahindra Bank, what is happening? You have a customer’s money, but the customer cannot even receive money into their own account. And nobody is willing to take responsibility! What if someone transfers a substantial amount on Monday morning? Who will be accountable if the transaction fails? Why should a customer suffer because of a decision they were never even informed about? After 12+ years of trust, I expect basic transparency, communication, and accountability. My demands are simple: * Immediate clarification on why my account is restricted or marked for closure. * An explanation for the complete lack of SMS, email, or telephone communication. * Immediate intervention by a senior bank representative. * Written confirmation about the status of incoming payments. * A concrete resolution instead of being asked to wait indefinitely. If this is not resolved immediately, I will escalate the matter through the appropriate RBI grievance redressal and consumer complaint channels. 12 years of banking relationship deserve better than an IVR recording and a branch saying, “We cannot help you.” Kotak Bank, I expect an answer, not another automated response. #KotakBank #Kotak811 #CustomerExperience #Banking #CustomerRights #Accountability

Source links

History

  1. Case filed

    Filer · 3 Nov 2026, 8:05 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Kotak Mahindra Bank

    Kotak Mahindra BankPC-2026-03335·

    Kotak froze savings account for months, gave contradictory cyber lien answers, then offered only account closure

    🚨 SERIOUS COMPLAINT AGAINST KOTAK MAHINDRA BANK | ACCOUNT FREEZE & UNACCEPTABLE CUSTOMER SERVICE @Kotak Mahindra Bank I am raising a serious complaint regarding the prolonged debit freeze on my savings account, contradictory explanations, a

    OpenComplaint00
    0
    Kotak Mahindra BankPC-2026-03237·

    Kotak Mahindra Bank supervisor behaved unprofessionally and gave incorrect information during a support call, no resolution yet

    Disappointing Customer Experience with Kotak Mahindra Bank – A Concern About Customer Service and Accountability I would like to bring to the attention of Kotak Mahindra Bank's senior management and customer grievance team an extremely disa

    OpenComplaint00
    0
    Kotak Mahindra BankPC-2026-03236·

    Kotak Mahindra Bank blocked UPI after a ₹500 fraud attempt, then gave five days of false callback promises

    URGENT: Kotak Mahindra Bank – No Resolution, Only False Callback Assurances! Reserve Bank of India (RBI) , Kotak Mahindra Bank Someone attempted an unauthorised ₹500 transaction from my bank account, following which Kotak Bank blocked my UP

    OpenComplaint00
    0
    Kotak Mahindra BankPC-2026-02537·

    Kotak Mahindra Bank - Kotak811 Mobile App Deactivated Without Notice for Senior Citizen & Unresponsive Nodal Support

    Kotak Mahindra Bank Do you ever respond to customer emails? Sent 10 emails all the way till Nodal officer.The mobile banking App Kotak811 is deactivated for my mother who is a senior citizen without notice despite being a latest app and not

    OpenComplaint00
    0
    Kotak Mahindra BankPC-2026-01678·

    Allegation of distant criminal complaints and false warrant threats in unsecured loan recovery by Kotak Mahindra Bank

    Financial institutions are meant to uphold the law, not weaponize distance and jurisdiction to harass borrowers. As per Supreme Court guidelines, disputes regarding unsecured personal loans are civil matters and should not be dragged into

    OpenComplaint00
    0

    All Kotak Mahindra Bank complaints, customer care & support →