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Kotak Mahindra Bank blocked UPI after a ₹500 fraud attempt, then gave no callback or resolution in 5 days

Kotak Mahindra BankPC-2026-03336Banking & LoansAnonymous ·
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URGENT: Kotak Mahindra Bank – No Resolution for UPI Blocking Despite Repeated Follow-ups Since 30 October Kotak Mahindra Bank Reserve Bank of India (RBI) Kotak Mahindra Bank I am extremely disappointed with the customer support experience at Kotak Mahindra Bank. Recently, someone attempted an unauthorised transaction of ₹500 from my bank account. As a security measure, Kotak Bank blocked my UPI ID. I completely understand and appreciate the bank's security measures to protect customers against fraudulent activities. However, the real problem started when I contacted customer support for assistance. Since 30 October, I have been calling Kotak Bank's customer support team almost every day. Every time, I receive the same response: "Our Cyber/Fraud Department will call you within 1–2 hours." Unfortunately, five days have passed, and I have still not received a single callback or any proper resolution. Complaint / Service Request ID: 50896786 Despite repeated follow-ups against this request ID, I have not received any callback or resolution from the concerned Cyber/Fraud Department. My concerns are: Why is there no response from the concerned Cyber/Fraud Department? Why are customers repeatedly given callback assurances that are not fulfilled? Why are my UPI services and access to my funds being affected without a clear resolution timeline? How long does a customer have to wait for a basic support resolution? I respect the bank's security protocols, but customer protection should also include timely communication, accountability and proper assistance. I request Kotak Mahindra Bank's senior management and grievance redressal team to: Escalate my case (Request ID: 50896786) to the concerned department immediately. Provide a clear update on the UPI restriction. Help restore my UPI services after the necessary security verification. Provide a definite resolution timeline. I hope this post reaches the concerned authorities and someone takes ownership of this issue. Kotak Mahindra Bank, please look into this matter urgently and resolve my complaint. #KotakMahindraBank #KotakBank #CustomerService #BankingIssues #UPI #CustomerExperience #DigitalBanking ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 8:02 pm

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