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Kotak Mahindra Bank supervisor behaved unprofessionally and gave incorrect information during a support call, no resolution yet

Kotak Mahindra BankPC-2026-03237Banking & LoansAnonymous ·
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Disappointing Customer Experience with Kotak Mahindra Bank – A Concern About Customer Service and Accountability I would like to bring to the attention of Kotak Mahindra Bank's senior management and customer grievance team an extremely disappointing experience I recently had with their customer support. During my interaction, I had to deal with a supervisor named Mr. Shaikh Saeed, whose behaviour was highly unprofessional. Instead of listening to my concern and providing the correct information, he engaged in an argument and provided misleading or incorrect information. As a customer, I believe I deserve to be treated with respect, professionalism, and transparency, especially when approaching a bank's customer support team for assistance. A supervisor should be responsible for resolving customer concerns, providing accurate information, and ensuring a positive customer experience — not making the situation more frustrating. I have already raised this matter with the escalation team, and I am expecting the following: 1. A proper investigation into the behaviour and conduct of the concerned supervisor. 2. Verification of the incorrect information provided during the interaction. 3. Appropriate corrective action, if the allegations are substantiated. 4. A formal response and proper follow-up from the concerned department. Customer service is not just about answering calls; it is about taking responsibility, demonstrating professionalism, and treating customers with dignity. I hope Kotak Mahindra Bank's senior management takes this complaint seriously and ensures that such experiences are not repeated. Looking forward to a meaningful response and appropriate action rather than a standard automated apology. #KotakMahindraBank #CustomerExperience #CustomerService #Banking #CustomerRights #Accountability #CustomerSupport #kotak

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  1. Case filed

    Filer · 3 Nov 2026, 8:48 am

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