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Kotak home loan rejected for "verification failure" after a month of false assurances, with no proactive notice of the rejection

Kotak Mahindra BankPC-2026-03399Banking & LoansAnonymous ·
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URGENT: Serious Complaint Against Kotak Bank Representative Santhosh – Unprofessional Behaviour, Misleading Assurances and Poor Customer Service Dear Kotak Mahindra Bank Grievance Redressal Team, I am extremely disappointed and frustrated with the pathetic service I received from Kotak Bank, particularly from your representative, Mr. Santhosh (Contact Number: ******). Last month, I applied for a home loan through the Kotak Bank application, after which Mr. Santhosh contacted me regarding the loan process. From the beginning, I cooperated fully and provided every single document requested by him. I clearly informed him that I was hospitalized and that my loan requirement was urgent. Despite knowing my situation, he repeatedly assured me that the process was underway and continued collecting documents from me. After making me wait and wasting a considerable amount of my valuable time, my application was eventually rejected due to verification failure. What makes this even more unacceptable is that nobody from Kotak Bank proactively informed me about the rejection. I had to follow up multiple times with your customer support team just to find out the actual status of my own application. Is this how Kotak Bank treats its customers? I genuinely want to understand why your representative kept assuring me that the process was ongoing when there was no proper communication or transparency regarding my application. I submitted all the requested documents and fulfilled my responsibilities as a customer. In return, I received nothing but delays, false assurances, poor communication and unnecessary mental stress. This is absolutely unacceptable and reflects extremely poor customer service. I DEMAND THE FOLLOWING: 1. A formal investigation into the conduct and handling of my application by Mr. Santhosh. 2. A written explanation for why I was not informed about the rejection in a timely manner. 3. The exact reason for the verification failure and home loan rejection. 4. Appropriate action against the concerned representative if any negligence or misconduct is established. 5. Immediate guidance regarding the closure of my Kotak Bank account, as I have completely lost confidence in your services. I do not expect a generic automated response. I expect this complaint to be investigated by the concerned senior team and a proper written response to be provided. The way my application was handled has seriously damaged my trust in Kotak Bank. I regret choosing Kotak Bank for my home loan requirement. Please treat this as a formal complaint and escalate it to the appropriate grievance redressal authority. Regards, Kotak Mahindra Bank Kotak Mobile Banking ​

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  1. Case filed

    Filer · 4 Nov 2026, 7:02 am

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