Samsung IndiaUnverified

Consumer Electronics & Appliances

Avg CSAT: —
Open cases: 11
Resolved: 0
Total cases: 11

Company info

Legal name: Samsung India Electronics Private Limited
Support email: customercare.in@samsung.com
Website: www.samsung.com/in

Sources: Samsung grievance FAQ (order issues) · checked Oct 2026

Panchaayat is independent and not affiliated with Samsung India. Verify contact details on the company's official channels before sharing personal information.

Samsung India FAQs

▸How do I report a grievance about a Samsung.com or Samsung Shop order?

Samsung's shop FAQ describes a two-level process: Level 1 is Order Support via online form, WhatsApp, or chat, which issues a ticket number and aims to respond within 48 hours. If unresolved, it escalates to a named Grievance Officer who aims to respond within 3 business days.

▸Where do I go for product service or warranty issues instead of order issues?

Samsung's FAQ distinguishes order-related grievances (handled by Order Support / Grievance Officer) from product service or warranty problems, which are routed to Samsung's Technical Support Team.

▸How do I file a complaint against Samsung India?

First write to Samsung India's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Samsung India to respond on the record.

▸What is Samsung India's customer care number or support email?

Contact details listed for Samsung India: email customercare.in@samsung.com, website https://www.samsung.com/in. Panchaayat is independent and not affiliated with Samsung India; please verify contact details on the company's official channels.

▸How many complaints has Samsung India received on Panchaayat?

11 public complaints have been filed against Samsung India on Panchaayat, of which 0 are marked resolved.

▸What if Samsung India does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Samsung India

Samsung IndiaPC-2026-02234· 16h ago

Samsung India pathetic service, TV installation done without demo and safety features, Jhansi service centre misbehaviour, SR ******

Samsung IndianThis is to update Samsung India about the pathetic service and misbehaviour of service centre employee ****** Sr was there for TV installation where the installer came and installed without any demo and safety features.nThe se

OpenComplaint0

Samsung IndiaPC-2026-02175· 1d ago

Samsung S25 Ultra warranty allegedly expiring despite being sealed and unused

Customer alleges their Samsung S25 Ultra has been sealed and unused since March 2025, yet the warranty is expiring. They question the fairness of this policy and request reconsideration.

OpenComplaint0

Samsung IndiaPC-2026-02153· 1d ago

New Samsung Automatic Washing Machine tearing and cutting clothes, fault persists after 5 technician visits, replacement or full refund demanded

Extremely Disappointed with Samsung India's Customer Support & Quality AssurancenI recently purchased a new Samsung Automatic Washing Machine expecting quality, reliability, and hassle-free service. Unfortunately, the experience has been a

OpenComplaint0

Samsung IndiaPC-2026-02093· 2d ago

Samsung Galaxy S26 Ultra defective within 7-8 days, warranty rejected alleging tampering, Rs 78,780 demanded

⚠️ Think Twice Before Buying Samsung in India!nnMy Samsung Galaxy S26 Ultra became defective within just 7–8 days of purchase. Samsung rejected my warranty claim, alleged internal tampering and missing components, and demanded ₹78,780 for r

OpenComplaint0

Samsung IndiaPC-2026-01941· 3d ago

Samsung India - Severe Service Deficiency, PCB Burnout, and False Out of Warranty Marking Under Extended Warranty

Severe Service Deficiency & Alleged Unfair Trade Practices by Samsung India A consumer appliance (Samsung Washing Machine - Model: WA80BG4686BRTL) under valid extended warranty till April 2028 has been completely dead since 2nd October 2026

OpenComplaint0

Samsung IndiaPC-2026-01741· 4d ago

Samsung India - Sudden Motherboard Failure on Galaxy S23 Ultra with ₹50,000 Repair Estimate

When a flagship phone fails, should the customer have to pay the price? I never expected to write a post like this, but my experience with the Samsung Galaxy S23 Ultra has been extremely disappointing. Yesterday, my phone suddenly made a so

OpenComplaint0

Samsung IndiaPC-2026-01528· 5d ago

Samsung phone has green and purple lines, service team offering only half price

My phone has green and purple lines on the screen despite being in brand-new condition with not a single dent. Yet your service team is offering only half the price! Extremelydisappointing service. Please look into this and provide a fair r

OpenComplaint0

Samsung IndiaPC-2026-01509· 5d ago

Samsung customer vows to approach consumer forum over unresolved grievance

Bye Bye Samsung Never Come back into my house and I definitely go to the consumer forum @SamsungIndia

OpenComplaint0

Samsung IndiaPC-2026-01471· 5d ago

Samsung Galaxy S25 Ultra received only 8 months warranty instead of expected period

Hi @amazon @amazonIN @SamsungMobile @SamsungIndia , I purchased a Samsung product just yesterday, but I noticed that Ive been given only 8 months of warranty instead of the expected warranty period. This is really disappointing for a brand

OpenComplaint0

Samsung IndiaPC-2026-01450· 6d ago

Disappointing after-sales service, green line issue, and improper device return under warranty for Samsung Galaxy S21 FE

Samsung Support Samsung India Samsung Display Samsung Electronics Disappointing After-Sales Service Experience with Samsung India | Samsung Galaxy S21 FE I have always expected a reliable product and proper after-sales support from a bran

OpenEscalation0

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How to escalate a complaint against Samsung India

1. Write to Samsung India support. Include reference numbers, dates and the outcome you want.
2. Put it on the record. Raise a public complaint so Samsung India has to reply where everyone can see it.
3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit