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Samsung India - Damaged Samsung Galaxy Watch Ultra 2 Received with Replacement Rejected Due to Activation (Case ID: ******)

Samsung IndiaPC-2026-02485Consumer Electronics & AppliancesAnonymous ·
Disappointed with Samsung India customer support experience. I recently purchased a #Samsung_Galaxy_Watch_Ultra2 worth through the #Samsung_Corporate_Store, expecting the quality and reliability associated with a premium Samsung product. Unfortunately, the watch arrived with a visible crack on the display. I documented the damage with photographs and raised a complaint with Samsung Support. However, I was informed that a replacement would not be possible because I had #activated the watch before checking the damage. I activated it without being aware of this restriction, simply because I trusted Samsung to deliver a brand- ew product in perfect condition. I am a loyal Samsung customer and a user of the Samsung ecosystem. I chose this product because of my trust in the brand. It is extremely disappointing to spend on a premium smartwatch and then face this situation when the product arrives damaged. I understand that policies exist for a reason. However, I sincerely believe that a customer's genuine complaint about a product received with physical damage deserves an individual review, rather than an outright rejection based solely on activation. I have already submitted photographs and raised a support case (Case ID: ******). I am #requesting Samsung India to review the evidence and provide a fair resolution, preferably a replacement with the colour variant I requested. Samsung Electronics , Samsung India — I hope your team will look into this matter and help restore my confidence in the brand. Customer loyalty should matter, especially when a customer approaches you with a genuine concern. I look forward to a fair resolution. #Samsung #SamsungIndia #CustomerExperience #CustomerSupport #ConsumerRights #GalaxyWatchUltra2

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  1. Case filed

    System · 18 Oct 2026, 6:45 pm

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