OpenComplaint

Samsung India delivered a dead-on-arrival washing machine, and Flipkart denied the 30-day Trust Shield return

Samsung IndiaPC-2026-03296Consumer Electronics & AppliancesAnonymous ·
0 views0 subscribers0 comments0 shares
Is this how Flipkart and Samsung India treat paying customers? ​I was delivered a completely defective Samsung Washing Machine. The purchase came with Flipkart's heavily marketed 30-day "Trust Shield", which explicitly guarantees returns and refunds for defective appliances. ​Yet, Flipkart Customer Support flatly denied my return request without a valid reason, while Samsung delivered a dead-on-arrival machine. ​@Samsung India: Does your brand stand behind products that arrive broken out of the box? Flipkart : Why advertise a "Trust Shield" guarantee if you refuse to honor basic return commitments the moment a customer receives defective goods? ​Passing the buck and forcing a consumer to keep a non-functional appliance is a blatant unfair trade practice under the Consumer Protection Act, 2019. ​I demand an immediate pickup and 100% refund within 24 hours. Failing this, I am escalating formal complaints to the National Consumer Helpline (NCH) and the Consumer Disputes Redressal Commission.

History

  1. Case filed

    Filer · 3 Nov 2026, 10:57 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Samsung India

    Samsung IndiaPC-2026-03297·

    Samsung India won't replace a dead-pixel 50-inch Mini LED TV, offers only a panel swap, and has stalled 15+ days

    Samsung India, Samsung Electronics I am writing to formally express my disappointment and dissatisfaction with the handling of my recently purchased Samsung 50-inch Mini LED TV, purchased through the Samsung App. Model: 50M70HAU | Serial Nu

    OpenComplaint00
    0
    Samsung IndiaPC-2026-03295·

    Samsung Galaxy S25 FE with auto-restart defect: no resolution despite DOA certificate, two missed deadlines and no contact

    Flipkart Flipkart Internet Pvt Ltd Flipkart Support Kalyan Krishnamurthy National Consumer Safety National Consumer Disputes Redressal Commission (NCDRC) Samsung Electronics Samsung India Department of Consumer Affairs Dear Flipkart team, I

    OpenComplaint00
    0
    Samsung IndiaPC-2026-03073·

    Receive Defective Display Samsung S25 Ultra

    we bought the mobile Samsung S25 ultra from sale, and the product we received has few display issues. next day we said to samsung we are in warranty please replace or return the mobile. and trust its been a month we have been juggling from

    OpenEscalation00
    1
    Samsung IndiaPC-2026-02522·

    Samsung India - Manufacturing Defect Declared Non-Repairable by Technician & Unresponsive After-Sales Service

    🚨 SAMSUNG INDIA: IS THIS HOW YOU TREAT A CUSTOMER AFTER YOUR OWN SERVICE TEAM DECLARES A PRODUCT NON-REPAIRABLE? This is not just a complaint about a defective refrigerator. This is a serious complaint about Samsung India’s complete lack o

    OpenComplaint00
    0
    Samsung IndiaPC-2026-02485·

    Samsung India - Damaged Samsung Galaxy Watch Ultra 2 Received with Replacement Rejected Due to Activation (Case ID: ******)

    Disappointed with Samsung India customer support experience. I recently purchased a #Samsung_Galaxy_Watch_Ultra2 worth through the #Samsung_Corporate_Store, expecting the quality and reliability associated with a premium Samsung product.

    OpenComplaint00
    0

    All Samsung India complaints, customer care & support →