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Samsung Galaxy S25 FE with auto-restart defect: no resolution despite DOA certificate, two missed deadlines and no contact

Samsung IndiaPC-2026-03295Consumer Electronics & AppliancesAnonymous ·
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Flipkart Flipkart Internet Pvt Ltd Flipkart Support Kalyan Krishnamurthy National Consumer Safety National Consumer Disputes Redressal Commission (NCDRC) Samsung Electronics Samsung India Department of Consumer Affairs Dear Flipkart team, I am writing to escalate the ongoing, unresolved issue regarding my order for the Samsung Galaxy S25 FE 5G (Navy, 256 GB) under Order ID OD438892794530959100 and Incident ID IN26102212273059371066. On October 26, 2026, I submitted the requested job sheet and DOA Certificate from the authorized service center confirming the device's auto-restart defect. Despite uploading all the required documentation, I have yet to receive any follow-up or a resolution. Furthermore, my recent attempts to reach your support and grievance teams have gone unanswered or failed to deliver. I hve called so many times to your customer care but they are not able to answer about any kind of update. Firstly the resolution timeline was given till 31st Oct, and again the date changed to 1st Nov Both the dates are already passed but till now no one from your backend team has contacted me for resolution of my complaint. As a Flipkart Plus customer, I expect a timely resolution. Please be advised that due to the lack of response, I have filed an official complaint with the National Consumer Helpline (Docket Reference No. 10573328) even after the same no one contacted. Please review this case immediately and arrange for an expedited replacement or a full refund for this order. Sincerely, Loknath Ghosh #Flipkart #CustomerService #ConsumerRights #SamsungGalaxy #CustomerExperience #Accountability #ConsumerHelpline #ServiceFailure +3

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  1. Case filed

    Filer · 3 Nov 2026, 10:56 am

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