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Samsung India won't replace a dead-pixel 50-inch Mini LED TV, offers only a panel swap, and has stalled 15+ days

Samsung IndiaPC-2026-03297Consumer Electronics & AppliancesAnonymous ·
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Samsung India, Samsung Electronics I am writing to formally express my disappointment and dissatisfaction with the handling of my recently purchased Samsung 50-inch Mini LED TV, purchased through the Samsung App. Model: 50M70HAU | Serial Number: 0B3A3PAL90312 Delivery Date: 13 October 2026 Installation Date: 14 October 2026 Immediately after installation, I noticed a black dot on the screen, which was subsequently identified as dead pixels. I brought this to the technician’s attention during the installation itself. He assured me that he would visit the following day to register an official complaint and it would be tracked on the same service request used for installation (which is still open). During the subsequent visit, the technician verified the issue with Samsung’s technical team over a call, and the display fault (dead pixels) was confirmed. I was then asked to settle for a panel replacement. I explicitly declined and requested a complete replacement of the defective unit with a brand-new unit. It is simply unacceptable to expect a customer to settle for a panel replacement on a brand-new product that was defective right out of the box. I purchased a new television, not a product requiring immediate repairs. What is even more concerning is the complete lack of progress or proactive communication. It has been 15 days since the issue was confirmed, and I have received no meaningful update. When I called on 22 October to check the replacement status, I was asked to wait another week. Upon following up today, I was once again told to wait a minimum of seven days. To add to this frustration, I am now being informed that the replacement will not be delivered unless the defective television is packed and put back in a box. The delivery of the replacement unit is subject to availability and will be done later as per them. They cannot verbally confirm how long it would take to deliver the new unit. In this case how long will I be without a TV? This is an unreasonable additional burden to place on a customer who has already received a defective product. I hereby formally demand the delivery and installation of the SEALED brand-new unit of the same model/specification, along with the pickup of the defective unit ON THE SAME DAY. If this request is not acknowledged and acted upon within the stipulated timeframe, I will proceed with filing a formal complaint through the appropriate consumer grievance channels. I expect Samsung India, Samsung Electronics to take ownership of this issue and resolve it with the urgency and accountability that a customer purchasing a brand-new product should reasonably expect. Regards, Antava Mondal Order ID: 19E0I6045500 Service Request #: ******

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  1. Case filed

    Filer · 3 Nov 2026, 10:58 am

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