CromaUnverified

Consumer Electronics & Appliances

Avg CSAT: —
Open cases: 17
Resolved: 0
Total cases: 17

Company info

Support email: customercare@croma.com
Website: www.croma.com

Panchaayat is independent and not affiliated with Croma. Verify contact details on the company's official channels before sharing personal information.

General platform FAQ

Croma hasn't added its own FAQs yet — these are answers about Croma and how Panchaayat works.

▸How do I file a complaint against Croma?

First write to Croma's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Croma to respond on the record.

▸What is Croma's customer care number or support email?

Contact details listed for Croma: email customercare@croma.com, website https://www.croma.com. Panchaayat is independent and not affiliated with Croma; please verify contact details on the company's official channels.

▸How many complaints has Croma received on Panchaayat?

17 public complaints have been filed against Croma on Panchaayat, of which 0 are marked resolved.

▸What if Croma does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Croma

CromaPC-2026-01906· 3d ago

Croma accepted iPhone 17 order as in stock, then said only demo unit was available and could not fulfil at confirmed price

Dear Croma Support Team, I am writing regarding my iPhone 17 order placed through the Croma website on 8 October 2026 at a price of ₹80049. At the time of placing the order, the website showed the product as available in stock, which is w

OpenComplaint0

CromaPC-2026-01881· 3d ago

Repeated TV Screen Faults Despite Paid Replacement

Mayur Taneja alleges that after repeated TV screen repairs, he paid an additional ₹5,000 for a replacement in May 2026, but the new TV screen has developed another fault. He requests a resolution from Croma and Tata Companies.

OpenComplaint0

CromaPC-2026-01784· 4d ago

Croma customer alleges staff ignored him at Dehradun store, bought iPhone 17 from Flipkart instead

Very Pathetic service you people have got. I am talking in reference to my visit to Croma at Plot No 161 Niranjanpur Dehradun - 248171 a couple of days back. Firstly inspite of so many salesperson free and just walking inside from one end t

OpenComplaint0

CromaPC-2026-01736· 4d ago

Croma AC failed within months; delayed service and no resolution after PCB and compressor issues

I never expected that after purchasing a 1.5 Ton 5-Star AC from Croma in February 2026, I would have to spend weeks chasing customer support instead of enjoying the product. On 22 June 2026, the AC stopped working. Your engineer inspected

OpenComplaint0

CromaPC-2026-01735· 4d ago

Complaint about faulty new cooler from Croma Vapi, repair charges demanded and complaint closed without resolution

Croma Disappointed with Croma's Customer Service | Unfair Resolution Process 🚨 I am writing this to share a highly disappointing experience with Croma (Vapi store). As customers, we trust big retail brands for their quality and customer-ce

OpenComplaint0

CromaPC-2026-01734· 4d ago

Croma portable AC complaint: overheating wiring, poor cooling, high power use, noise, and refund request

Croma #croma Dear Croma Customer Support Team, I am writing to formally request a return and a full refund for a portable AC I recently purchased from the Croma Showroom. I am seeking this return due to severe functional issues, significa

OpenComplaint0

CromaPC-2026-01733· 4d ago

Croma ZipCare complaint about unresolved LG window AC cooling issue despite repeated follow-ups and no service update

Hi Tata Croma/ Zip care all in one Team, I am writing to express my disappointment regarding the unresolved cooling issue with my LG 1.5 Ton Window AC. I registered a complaint on 25.05.2026; however, despite several follow-ups, the issue

OpenComplaint0

CromaPC-2026-01732· 4d ago

4-month delay in resolving Croma AC AMC service request after faulty outdoor unit was identified

Writing this as a last resort after 4 months of unresolved service requests for a Croma AC registered under AMC. The Issue: Complaint raised back in May during peak summer. A ZipCare technician inspected the unit and confirmed a faulty ou

OpenComplaint0

CromaPC-2026-01731· 4d ago

Complaint about delayed refrigerator delivery, pressure to accept demo unit, and alleged rude conduct by Croma Thane store

Today I received a call from the Croma Thane store from the number 088798 09260. A lady who introduced herself as Sarika claimed that she is the store manager. Instead of resolving my issue, she spoke in a very arrogant and threatening tone

OpenComplaint0

CromaPC-2026-01730· 4d ago

Croma split AC complaint pending over a month after March 2025 purchase from Logix Mall store

I would like to highlight a disappointing customer experience with Croma. My 1.5 ton Croma split AC, purchased in March 2025 from the Logix Mall store, has had a complaint pending for over a month. Despite multiple follow-ups with the Cust

OpenComplaint0

Page 1 of 2

How to escalate a complaint against Croma

1. Write to Croma support. Include reference numbers, dates and the outcome you want.
2. Put it on the record. Raise a public complaint so Croma has to reply where everyone can see it.
3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit