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Samsung India - Unresolved Technical Issue and Repeated Service Visits for Galaxy S24 Ultra

Samsung IndiaPC-2026-02477Consumer Electronics & AppliancesAnonymous ·
Extremely Disappointing Customer Service by Samsung India! My Samsung mobile S24 Ultra has been facing an unresolved problem for over a month, and despite repeated follow-ups and escalation up to the CEO Desk, there has been no satisfactory resolution. What is even more frustrating is that Samsung's team has been unable to diagnose the actual problem and keeps asking me to visit the service centre again and again, without providing a concrete solution. As a customer who invested in a premium Samsung device, I expected much better technical support, accountability, and customer service. Repeated service centre visits without a proper diagnosis or resolution are simply unacceptable. Samsung India, how many more visits will it take to get a clear diagnosis and a permanent solution? I request the senior management team to intervene immediately, arrange a proper technical assessment, and provide a time-bound resolution instead of asking me to repeat the same process. A premium brand must stand behind its products and take ownership of customer issues. #SamsungIndia #SamsungMobile #CustomerExperience #CustomerService #SamsungSupport

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  1. Case filed

    System · 18 Oct 2026, 6:01 pm

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