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Samsung India - Manufacturing Defect Declared Non-Repairable by Technician & Unresponsive After-Sales Service

Samsung IndiaPC-2026-02522Consumer Electronics & AppliancesAnonymous ·
🚨 SAMSUNG INDIA: IS THIS HOW YOU TREAT A CUSTOMER AFTER YOUR OWN SERVICE TEAM DECLARES A PRODUCT NON-REPAIRABLE? This is not just a complaint about a defective refrigerator. This is a serious complaint about Samsung India’s complete lack of ownership and after-sales support. Our Samsung refrigerator developed a major issue. A Samsung service engineer inspected the refrigerator and informed us that it has a manufacturing defect and cannot be repaired. And what happened next? Nothing. Despite the issue being reported and the product being declared non-repairable by Samsung’s own service team, not a single responsible Samsung representative has reached out to us to understand the situation, provide support or take ownership of the case. We are simply left with a non-functional refrigerator, discarded food items, financial loss and considerable inconvenience — while having to chase Samsung for basic customer support. This is completely unacceptable. For a global brand like Samsung, customers should not have to repeatedly follow up just to get someone to acknowledge a serious product failure. The most disappointing part is not even the product defect. Products can fail. What is unacceptable is the way the customer is being treated after the failure. A refrigerator is an essential household appliance. When Samsung’s own service team says it cannot be repaired due to a manufacturing defect, the customer deserves immediate attention, clear communication and responsible ownership. Instead, our experience with Samsung’s after-sales service has been pathetic, distressing and extremely disappointing. Samsung India — this post is specifically to seek your attention and support. We want someone from the responsible customer-care/ service team to take ownership of this matter, contact us and help us get our refrigerator working again. A brand’s reputation is not tested when everything works. It is tested when something goes wrong — and that is where Samsung has seriously disappointed us. #SamsungIndia #Samsung #SamsungCare #CustomerService #AfterSalesService #CustomerExperience #ConsumerRights #Accountability #ConsumerComplaint #CustomerSupportn Samsung India

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  1. Case filed

    System · 19 Oct 2026, 5:22 pm

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