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Croma AC failed within months; delayed service and no resolution after PCB and compressor issues

CromaPC-2026-01736OtherAnonymous · 5d ago

I never expected that after purchasing a 1.5 Ton 5-Star AC from Croma in February 2026, I would have to spend weeks chasing customer support instead of enjoying the product. On 22 June 2026, the AC stopped working. Your engineer inspected the unit and confirmed that the PCB had failed. After waiting almost one week, the PCB was replaced. Shockingly, the AC still did not work. I was then informed that the compressor had also failed. How can a premium AC require replacement of both the PCB and the compressor within just a few months of purchase? I requested a replacement unit because I no longer have confidence in this product. Instead of resolving my issue, I have only received excuses and delays. The most disappointing part has been the customer support. Every time I visit the Croma store, I am told, “We will call you back,” or I am given a phone number and asked to call later. No one calls back, and when I call, the phone is either not answered or my concern is simply ignored. I have visited the store multiple times, raised complaints, sent emails, and tagged senior officials, yet I have received no meaningful response. One of the official email IDs displayed by Croma is even invalid. As a customer, I invested my hard-earned money in a brand associated with the Tata name because I expected quality, accountability, and trustworthy after-sales service. Unfortunately, my experience has been the exact opposite. I am not asking for a favor—I am asking for a fair resolution. A product that develops major failures within a few months should not leave a customer running from one department to another while suffering through the peak summer season. I sincerely hope the leadership team at Croma takes ownership of this issue and provides a prompt and fair resolution. Croma Aquilina Fernandes

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System · 12 Oct 2026, 6:01 pm

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