Panchaayat
OpenComplaint

Croma accepted iPhone 17 order as in stock, then said only demo unit was available and could not fulfil at confirmed price

CromaPC-2026-01906OtherAnonymous ·
Dear Croma Support Team, I am writing regarding my iPhone 17 order placed through the Croma website on 8 October 2026 at a price of ₹80049. At the time of placing the order, the website showed the product as available in stock, which is why I proceeded with the purchase. Subsequently, I received a call from your Vasant Kunj store informing me that only one unit was available, and it was a demo piece. I requested the store team to arrange a new unit from any other Croma store, as I was willing to accept any colour of the iPhone 17 and had no specific colour preference. However, after waiting for three to four days, I received another call informing me that the store was unable to arrange the product. I would like to highlight that I placed this order in good faith based on the availability and price displayed on Croma's official website. If the product was not available for fulfilment, it should not have been shown as available for purchase in the first place. I am not particular about the colour or the location from which the product is sourced. I am willing to accept an iPhone 17 in any available colour, even if it needs to be arranged from another Croma store in a different city or state. Therefore, I request your team to: 1. Arrange a brand-new iPhone 17 in any available colour from any Croma store across India. 2. Fulfil my existing order at the original confirmed price of ₹80049, without any additional charges or price increase. 3. Ensure that my order is not cancelled simply because the Vasant Kunj store cannot arrange the stock. 4. Escalate this matter to the concerned inventory or fulfilment team if necessary and provide a clear update on the expected delivery timeline. I have already waited several days based on the assurance that the store would try to arrange the product. I do not want to be forced to cancel my order when I purchased it specifically because Croma's website showed it as available at the stated price. I chose Croma to

Reference details

Source
***************

Source links

History

  1. Case filed

    System · 13 Oct 2026, 9:33 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Croma

    CromaPC-2026-02165·

    AppleCare cancellation allegedly refused; service request closed

    Customer alleges they bought an iPhone 17 with AppleCare from Croma. On visiting the store within 30 days to cancel, staff allegedly refused to process it. Customer care allegedly closed SR: ****** without resolving, and Servify says the st

    OpenComplaint0
    0
    CromaPC-2026-01881·

    Repeated TV Screen Faults Despite Paid Replacement

    Mayur Taneja alleges that after repeated TV screen repairs, he paid an additional ₹5,000 for a replacement in May 2026, but the new TV screen has developed another fault. He requests a resolution from Croma and Tata Companies.

    OpenComplaint0
    0
    CromaPC-2026-01784·

    Croma customer alleges staff ignored him at Dehradun store, bought iPhone 17 from Flipkart instead

    Very Pathetic service you people have got. I am talking in reference to my visit to Croma at Plot No 161 Niranjanpur Dehradun - 248171 a couple of days back. Firstly inspite of so many salesperson free and just walking inside from one end t

    OpenComplaint0
    0
    CromaPC-2026-01736·

    Croma AC failed within months; delayed service and no resolution after PCB and compressor issues

    I never expected that after purchasing a 1.5 Ton 5-Star AC from Croma in February 2026, I would have to spend weeks chasing customer support instead of enjoying the product. On 22 June 2026, the AC stopped working. Your engineer inspected

    OpenComplaint0
    0
    CromaPC-2026-01735·

    Complaint about faulty new cooler from Croma Vapi, repair charges demanded and complaint closed without resolution

    Croma Disappointed with Croma's Customer Service | Unfair Resolution Process 🚨 ​I am writing this to share a highly disappointing experience with Croma (Vapi store). As customers, we trust big retail brands for their quality and customer-ce

    OpenComplaint0
    0

    All Croma complaints, customer care & support →