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Complaint about faulty new cooler from Croma Vapi, repair charges demanded and complaint closed without resolution

CromaPC-2026-01735OtherAnonymous ·
Croma Disappointed with Croma's Customer Service | Unfair Resolution Process 🚨 ​I am writing this to share a highly disappointing experience with Croma (Vapi store). As customers, we trust big retail brands for their quality and customer-centric approach, but my recent experience has been nothing short of frustrating. ​I recently purchased a cooler from the Croma Vapi store, and from day one, it did not perform well. I raised an official complaint, and after a few days, a technician visited for an inspection. ​Instead of addressing the product defect or offering a replacement/return for a newly bought faulty product, the technician casually stated that the issue would be repaired and I would have to pay charges for it! ​Why should a customer pay extra repair charges for a brand-new product that isn't working properly? ❌ ​When I disagreed and insisted on a return/refund because I was completely unsatisfied with the product, no proper solution was provided. To make matters worse, Croma closed my complaint automatically from their end without my consent or any resolution. ​Is this how a leading brand like Croma ensures 'Customer Satisfaction'? Closing complaints without resolving them and asking customers to pay for defects in new products is completely unacceptable.

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  1. Case filed

    System · 12 Oct 2026, 6:00 pm

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