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Blinkit ignored a repeat-defective Longway cooktop: ₹300 courier cost, 2 hours queuing, 2 months unusable

BlinkitPC-2026-03274E-commerceAnonymous ·
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Disappointing Experience with Blinkit & Longway – Is This What Warranty Service Looks Like? Blinkit Longway India Blinkit Cares I am extremely frustrated with my repeated experience with the Longway induction cooktop purchased through Blinkit. The device has become defective twice, and my experience with the warranty process has been nothing short of disappointing. Here is what I have faced as a customer: Repeated product failure: The device has developed issues twice, raising serious concerns about its quality and reliability. -₹300 courier expense:During the previous warranty issue, I had to send the product through the post office at my own expense. -Two hours wasted:I spent approximately two hours standing in the post office queue just to send a defective product. - Nearly two months of inconvenience:The device has remained unused for around two months because arranging the courier and completing the warranty process has been such a hassle. - Complicated warranty procedure: The manufacturer requires multiple forms and videos, making the process unnecessarily frustrating for customers. My biggest question is simple: if a customer has to spend money on courier charges, invest hours in shipping, fill out multiple forms, and repeatedly follow up for a defective product, then what is the actual value of the warranty? Customers purchase products expecting quality, reliability, and proper after-sales support—not repeated defects and additional expenses. Blinkit, as a platform, should take responsibility for the customer experience associated with the brands it sells. Allowing customers to go through such an exhausting process for a relatively low-cost product reflects poorly on the overall shopping experience. Order ID: ORD57976389141 I request Blinkit to intervene, provide a proper resolution, and review the after-sales service standards of Longway. I should not have to waste more time and money sending a faulty device back yet again. A warranty should provide peace of mind, not become another problem for the customer. I hope Blinkit takes this complaint seriously and offers a prompt, customer-friendly resolution. #Blinkit #Longway #CustomerExperience #CustomerService #WarrantyIssues #ConsumerRights ​

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  1. Case filed

    Filer · 3 Nov 2026, 10:19 am

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