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Blinkit repeatedly delivered unchilled Diet Coke listed as chilled, offering only promo codes after a prior apology

BlinkitPC-2026-03426E-commerceAnonymous ·
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This is extremely disappointing, Blinkit Albinder Dhindsa After my previous LinkedIn complaint regarding repeated delivery of unchilled Diet Coke despite it being clearly listed as chilled on your app, your team contacted me, apologised and assured me that the issue would be looked into. I chose not to pursue the matter legally at that time because I genuinely believed that Blinkit would take corrective action. However, today, I ordered Diet Coke again, and the exact same issue has occurred. When I raised the complaint, I was once again offered a promo code or a replacement. But that is not the solution. The real question is: Why is Blinkit repeatedly failing to deliver a product that it specifically advertises as chilled? Is the concerned dark store not equipped with proper refrigeration? Is the stock not being stored at the required temperature? Or is the team simply unable to maintain chilled inventory because it is a fast-selling product? Whatever the reason, it is Blinkit’s responsibility to investigate and resolve the issue. I have placed numerous orders for Diet Coke through Blinkit. I am paying for the product, delivery charges and the convenience of your platform. If I wanted an ordinary room-temperature Diet Coke, I could easily purchase one from my nearby store without paying a premium for the same service. I am not asking for another promo code or a temporary replacement. I am asking for accountability, a permanent solution and appropriate compensation for the repeated failure, inconvenience and time wasted. Last time, I gave Blinkit the benefit of the doubt after receiving an apology and assurance. That opportunity has now been exhausted. This is my final attempt to resolve this matter directly with Blinkit. If I do not receive a satisfactory written response, a proper investigation into the concerned dark store and an appropriate resolution, I will proceed with filing a formal consumer complaint before the appropriate Consumer Disputes Redressal Commission and seek the remedies available under the Consumer Protection Act, 2019. I will also escalate the matter through the National Consumer Helpline. I have retained the relevant order IDs, complaint records and previous communication as evidence. I expect this matter to be escalated to senior management and handled seriously. Blinkit — an apology without corrective action is not a resolution. #Blinkit #ConsumerRights #ConsumerProtection #CustomerExperience #UnfairTradePractices ​

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  1. Case filed

    Filer · 4 Nov 2026, 8:20 am

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