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Amazon failed to issue a refund for returned U.S. Polo Assn. shoes despite showing "Return Received" on Oct 31

AmazonPC-2026-03360E-commerceAnonymous ·
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Amazon Pay India Amazon Amazon Is this how Amazon treats its Prime customers? I returned my U.S. Polo Assn. shoes, and the Amazon app clearly shows "Return Received" (October 31). However, when I check my refund status, it displays "Refund issuance failed – Your refund could not be processed." I've tried reaching customer support, but I'm still not getting a proper explanation or resolution. I couldn't even get a proper agent or complaint reference number to track this issue. My questions are simple: 1. Why has my refund issuance failed even after Amazon received the returned product? 2. What exactly is the issue preventing my refund? 3. Why is customer support unable to provide a clear answer or escalation reference? I'm not asking for anything extra. I'm simply asking for my rightful refund for a product that has already been returned and received by Amazon. Amazon, please look into this issue, provide a clear explanation, and process my refund at the earliest. A Prime membership should come with reliable customer service and accountability, not endless follow-ups. #AmazonIndia #AmazonCustomerService #CustomerExperience #RefundIssue #Amazon

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  1. Case filed

    Filer · 3 Nov 2026, 9:04 pm

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