Panchaayat
B

BigBasketUnverified

E-commerce

E-commerceRefunds & Billing
Claim this PageRaise a Complaint
Avg CSAT
—
Open cases
2
Resolved
0
Total cases
2

Company info

Panchaayat is independent and not affiliated with BigBasket. Verify contact details on the company's official channels before sharing personal information.

General platform FAQ

BigBasket hasn't added its own FAQs yet — these are answers about BigBasket and how Panchaayat works.

▸How do I file a complaint against BigBasket?

First write to BigBasket's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for BigBasket to respond on the record.

▸What is BigBasket's customer care number or support email?

Contact details listed for BigBasket: email escalation@bigbasket.com, website https://www.bigbasket.com. Panchaayat is independent and not affiliated with BigBasket; please verify contact details on the company's official channels.

▸How many complaints has BigBasket received on Panchaayat?

2 public complaints have been filed against BigBasket on Panchaayat, of which 0 are marked resolved.

▸What if BigBasket does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to BigBasket

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BigBasketPC-2026-01451·

Bigbasket / Fresho - Stale Chicken Delivered Under Order #BNN-******-20261009

I am extremely disappointed with my recent experience purchasing Fresho Brand Chicken (brand owned by Bigbasket) from bigbasket a Tata Group-associated brand vide Order no- BNN-******-20261009 . The chicken I purchased was completely unacc

OpenComplaint0
0
B
BigBasketPC-2026-01358·

BigBasket returned items but refund not credited, buyer asks source of refund

Dear @bigbasket_com @bigbasketblog The items are returned but the refunded amount is didnt credited to amy account Please tell me for which source you initiated the refund

OpenComplaint0
0

How to escalate a complaint against BigBasket

  1. 1. Write to BigBasket support. Include reference numbers, dates and the outcome you want.
  2. 2. Put it on the record. Raise a public complaint so BigBasket has to reply where everyone can see it.
  3. 3. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
  4. 4. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit

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