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Swiggy / Soy Yum - Stale Food Delivery (Stale Ham) & Automated Token Refunds Dismissing Food Safety

SwiggyPC-2026-02928Food Delivery & Ride-hailingAnonymous ·
When two trusted names fail you on the same day. I placed an order from Soy Yum through Swiggy: a Ham, Cheese & Tomato Open Omelette with a sourdough bread (Order #******). The ham slices arrived stale, with a horrible smell and a strong stench. When I reached out to Swiggy, the response was a series of token gestures. First a refund of Rs 75. Then a Rs 80 coupon, even though I had not asked for either. While I was still typing, a Rs 125 refund was processed on its own and the chat was closed. That is Rs 125 against an order that cost me Rs 450 plus other taxes and amounted to Rs 506. I then called Swiggy. The executive, Manisha, sounded sleepy and in their usual,"Am sorry mau0027am for the experience......" and said the restaurant was not picking up her calls. Her explanation for the refund was that the bot had issued it. Her only resolution was that a senior would call me back. My question is simple: when a customer reports a food quality issue, why is the first move to hand out a refund (few coins) instead of taking the matter up firmly with the restaurant? A refund closes a ticket. It does not fix a food safety problem. Why dont we receive a solution that Swiggy got in touch wth the restaurant and giving a resolution? Show us that you Swiggy actually speaks to restaurants regarding such matters. Soy Yum is one of Kolkatau0027s most premium Japanese and Korean restaurants, and I am a regular there. I also order from Swiggy often. Today, both sources I trust let me down. Swiggy did not offer a real solution, and Soy Yum sent out stale food. Trust takes years to build and one bad order to dent. I hope both teams treat this as a quality and process issue, not just a refund issue. Soy Yum lost a customer which wil not matter to them coz they are filled up everyday. I never got bad food in their restaurant and expecting that I had placed the order. Swiggy Prem Shrestha Pravakar Yonzonen #Swiggy #SoyYum #FoodSafety #CustomerSupport #FoodQuality

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  1. Case filed

    System · 25 Oct 2026, 1:07 pm

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