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Swiggy - Wrong Food Item Delivered (Boiled Rice instead of Fried Rice) & Rude Support Agents Telling Customer to Register Complaint Themselves

SwiggyPC-2026-02736Food Delivery & Ride-hailingAnonymous ·
Swiggy MASTERCLASS IN CUSTOMER SERVICE FAILURE! Ordered fried rice. Received boiled rice. Fine, mistakes happen! But then came the real entertainment: Swiggy Cares customer support. When I asked the agents (Gurfana Khan and Asthaa ) to register my complaint and share a complaint ID, she told me to do it myself because they had other work to do. Eventually, my concern remained unresolved, and the call was disconnected. Amazing customer service! Why hire support agents when customers can do their jobs themselves? Its not about the money. Its about trust, accountability, and respect. Swiggy, customers dont expect perfection—but they do expect support when things go wrong. I hope your leadership team takes notice. Because today, you delivered boiled rice instead of fried rice—and frustration instead of customer service. Sriharsha M. Great team you have. #Swiggy #CustomerExperience #CustomerSupport #Leadership

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  1. Case filed

    System · 22 Oct 2026, 5:11 pm

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