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Swiggy - Unilateral Order Cancellation of Fasting Food (Order #******), Disregarded Health/Religious Fasting Concerns & Scripted Customer Support Negligence

SwiggyPC-2026-02837Food Delivery & Ride-hailingAnonymous ·
Swiggy. Swiggy Cares Swiggyn I am absolutely furious with the way Swiggy has handled my order, my complaint and my concerns. At 10:42 PM, I ordered fasting-friendly food worth ₹174 from Chaayos through Swiggy. I was observing a religious fast, extremely hungry and dealing with blood sugar concerns. At 11:06 PM, I received a call saying my ordered items were unavailable. I agreed to suitable alternatives without arguing. AT 11:11 PM, MY ORDER WAS CANCELLED WITHOUT MY CONSENT! I contacted customer support, explained my fasting situation and health concerns, and expected basic empathy. Instead, I received scripted apologies and excuses. The executive repeatedly said the restaurant had an issue and he couldn't help. DOES EMPATHY REQUIRE YOU TO FOLLOW THE SAME RELIGION AS YOUR CUSTOMER? At 12:27 AM, a supervisor was finally assigned. After another 10–11 minutes of frustrating conversation, he offered a ₹60 coupon.n₹60? ON WHAT BASIS? Who decided ₹60 compensates for my hunger, wasted time, patience and inconvenience? And guess what? EVEN THAT ₹60 COUPON WAS NEVER PROVIDED! WHY AM I PAYING ₹30 EVERY THREE MONTHS FOR A SWIGGY PAID MEMBERSHIP IF THIS IS YOUR CUSTOMER SERVICE? You refunded ₹174. Congratulations! You returned money for food you never delivered. A REFUND IS NOT COMPENSATION. IT IS YOUR OBLIGATION. I want answers: Why was my order cancelled after I agreed to alternatives? Why were my fasting and health concerns ignored? Why did escalation take so long? Who authorised ₹60 as compensation? Where is the promised coupon and callback? What action will be taken against this service failure? I DON'T WANT ANOTHER RANDOM COUPON TO SILENCE MY COMPLAINT. I want to speak directly with someone from Swiggy's senior grievance team who can explain what happened and take accountability. Stop treating customers like order IDs. Stop hiding behind scripted apologies. THIS IS NO LONGER ABOUT ₹174. THIS IS ABOUT EMPATHY, ACCOUNTABILITY AND CUSTOMER TRUST. I paid. I waited. I cooperated. And I was left hungry, ignored and frustrated. SWIGGY, YOU FAILED TO DELIVER BOTH MY FOOD AND BASIC HUMAN DECENCY. I expect a proper explanation, a direct conversation and meaningful corrective action. #Swiggy #SwiggyCares #SwiggyComplaint #CustomerServiceFailure #CustomerRights #ConsumerRights #PoorCustomerService #CustomerExperience #ServiceFailure #ConsumerAwareness #AccountabilityMatters #SwiggyOne #FoodDelivery #CustomerSupport #ConsumerComplaintn PurnendunRegistered Mobile: ******nOrder ID: #******

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Complainant
***************
Target Food Delivery Platform
***************
Order ID
***************
Restaurant Partner
***************

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  1. Case filed

    System · 23 Oct 2026, 5:54 pm

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